Communications Specialist, Analyst Relations

Job Description

About this role

As a Communications Specialist with a focus on Analyst Relations (AR), you will play a key supporting role in building and managing relationships with influential industry analysts. Your work will help ensure that Zendesk is recognized in important industry reports, such as those from Gartner and Forrester, as a leader in AI-powered service and customer experience. You will support the execution of analyst relations strategies that influence analysts’ perspectives and turn them into advocates for Zendesk’s technology. This role will give you the opportunity to help shape how the market perceives Zendesk.

Zendesk is reshaping the future of customer experience through AI-powered service, and our Communications and Social Impact team plays a vital role in this transformation. Our team ensures that our external reputation is strong, while internally, employees are connected to our goals and motivated to deliver excellence. By joining this team, you’ll have the chance to drive employee engagement and make a direct impact on how Zendesk’s workforce supports our ambitious vision for the future.

What you’ll do

• Support the execution of analyst relations strategies that build strong relationships with key industry analysts.

• Assist in managing analyst briefings, research engagements, and events, ensuring Zendesk is well-represented in influential reports and recommendations.

• Help draft messaging that aligns Zendesk’s business goals with analyst insights and industry trends.

• Collaborate with product, marketing, and leadership teams to communicate Zendesk’s innovation and leadership to analysts.

• Assist with tracking and measuring the impact of analyst relations campaigns, using insights to refine strategies.

• Contribute to crisis communications efforts, ensuring analysts are aligned with Zendesk’s messaging during high-stakes situations.

• Collaborate with the broader Communications and Social Impact team to ensure consistent messaging across external and internal channels.

• Grow your expertise by exploring opportunities to rotate across Public Relations, Analyst Relations, Internal Communications, and Social Impact, contributing to Zendesk’s communications practice.

Requirements

• 2+ years of experience in communications, analyst relations, or a related field.

• Strong writing and communication skills, with experience supporting analyst relations or external communications efforts.

• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

• Analytical mindset, with the ability to track the effectiveness of analyst relations campaigns.

• Interest in learning how to influence industry analysts and contribute to strategic messaging.

• Collaborative approach, with an eagerness to explore growth opportunities across Public Relations, Internal Communications, and Social Impact.

Where We Work:

Fully Flexible

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

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The US annualized base salary range for this position is $83,000.00-$125,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.