Community Connections Representative (Multiple Positions Available!) - 14543

Summary:

This position assists the Health Plan in establishing a presence in the community through home visits and community outreach.

This position requires working occasional evenings and weekends for outreach and community events.

Essential Responsibilities/Accountabilities:

• Educates Medicaid, Medicare, and Commercial members on health care benefits, and community resources through home visits and outreach

• Assists members with activities related to accessing care

• Answers questions from members regarding Case Management Program, eligibility, and benefits

• Documents information and activities in applicable systems

• Educates and answers questions related to government cell phone programs use and navigation

• Coordinates and implements community events, including Baby Showers, school events, health fairs and various community initiatives

• Scheduled and unscheduled home visits for noncompliance, gaps in care, community resource needs, and other high-risk issues

• Conducts targeted phone calls for compliance, HEDIS initiatives and health risk assessments

• Collaborate with Case Management on the status of high-risk member referrals

• Collaborate with community partners in all service areas

• Assists in finding and connecting members to community social services and agencies

• Deliver community resources to members as needed

• Enroll or refer qualified members in a Health Home

• Update the Community Resource Guide as needed

• Acts as a support to assist the Clinical Operations Department as needed

• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs.

• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.

• Regular and reliable attendance is expected and required.

• Performs other functions as assigned by management.

Minimum Qualifications:

• High school diploma or GED is required. Associates degree preferred.

• Minimum of two years of social services, community outreach, or education experience required.

• Bilingual ability preferred

• Must have and maintain valid driver's license

• Must have and maintain reliable vehicle

• Must have and maintain current vehicle registration

• Must be able to drive in all-weather conditions

• Must be experienced in Excel and Word

Physical Requirements:

• Must be able to drive independently within the Health Plan regions

• Must be able to lift at least 15lbs

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in additional to internal equity. The posted salary range reflects just one component of Excellus's total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Min: $18.00 Max $24.7115

The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

OUR COMPANY CULTURE:

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)