Job Description
Team: Marketing
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Community Manager in United States.
This role is a rare zero-to-one opportunity to build and scale a brand-new community function from the ground up within a fast-growing, tech-driven organization. You will be responsible for designing the operational foundation of a technical, product-led community that supports automation and AI-powered workflows. The position blends community strategy, hands-on execution, and cross-functional collaboration across Product, Customer Experience, and Marketing. You will act as the operational owner of community systems, ensuring members are effectively onboarded, engaged, and supported. This is a highly collaborative role where you will help transform customer feedback into actionable insights that directly influence product development. Operating in a remote-first environment, you will also shape how community operations scale through automation, content, and structured engagement programs.
Accountabilities:
- Build and operate the foundational community infrastructure, including onboarding flows, moderation systems, escalation paths, tagging structures, and engagement journeys.
- Own day-to-day community operations, ensuring smooth member experiences and maintaining high engagement and participation levels.
- Develop and execute a community content strategy, including editorial calendars, educational resources, technical tutorials, and product use-case storytelling.
- Leverage automation and AI-driven tools to streamline workflows, improve efficiency, and scale community operations.
- Lead Community Voice of Customer (VoC) initiatives by capturing, structuring, and communicating insights to Product, CX, and Engineering teams.
- Collaborate cross-functionally to ensure consistent communication of user needs, product feedback, and community insights across the organization.
- Monitor community health and performance using dashboards and metrics, continuously optimizing engagement and operational effectiveness.
- 5+ years of experience in community management, developer advocacy, customer engagement, or related SaaS environments.
- Proven ability to build or significantly scale a community, program, or engagement initiative from the ground up.
- Strong technical aptitude with the ability to quickly learn and understand complex products and workflows.
- Experience working cross-functionally with Product, Engineering, Customer Success, or Marketing teams.
- Strong writing, content creation, and editorial skills with experience producing educational or technical materials.
- Familiarity with automation, AI tools, or workflow optimization platforms, with a mindset focused on operational efficiency.
- Strong strategic thinking and ability to own initiatives end-to-end from design through execution and measurement.
- Excellent communication and interpersonal skills, with the ability to engage both internal stakeholders and external community members.
- Nice to have: experience in SaaS, developer-focused products, or highly technical user communities.
- Competitive base salary up to $165,000 depending on experience and location.
- Remote-first work environment across the United States East region.
- Comprehensive benefits package including healthcare, dental, vision, and retirement plans.
- Paid time off and holidays, including additional wellness and personal recharge days.
- Performance-driven culture with opportunities for professional growth and ownership.
- Access to modern tools and AI-powered systems to support scalable community operations.
- Inclusive and collaborative environment focused on learning, experimentation, and impact.
Requirements:
Benefits:
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Date Posted
05/21/2026
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