Community Manager (m/f/d)

About DECA Games

We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see a fantastic set of problems to solve and a huge opportunity.

DECA is a remote company with over 300 people in over 30 countries globally. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

About our culture

We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Team members are trusted to manage their time and get things done independently. We think that egos and politics need to be checked at the virtual door. That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).

This is a remote position. You can work from anywhere in the world in the CET timezone (9 am - 6 pm CET).

About the role

We are looking for a Community Manager to join our DECA team and contribute to taking over and further developing player communities, social media and communication campaigns to align with marketing and product strategies for DECA titles, in particular for MMORPGs.

Responsibilities

• Create communities and maintain positive relationships with players by monitoring, moderating and contributing to conversations across all channels (Discord, forums, social media, etc.)
• Communicating product changes, updates etc. to the communities via available channels.
• Design community events and contests to increase player retention and engagement.
• Establish and maintain a good communication and information workflow between the player base and the operational game team. 
• Filter and summarize the community feedback and have an in-depth understanding of complex requests from the players. 
• Work closely with the game development team to make sure community needs are aligned with development decisions.
• Onboard, train and mentor Community Managers and Junior Community Managers and prioritize CM initiatives for the games you are responsible for.
• Create and maintain core communication and community health metrics, and share them regularly with stakeholders.

Requirements

• 4+ years of experience in Community Management in the videogame industry.
• A strong understanding of the Dungeons & Dragons universe or willingness and enthusiasm to become an expert in it.
• Strong knowledge of operating across all social media platforms and ideally working understanding of graphic content creation tools.
• Great enthusiasm and passion for gaming. 
• Ability to communicate with the players regarding the game content without cultural, technical, or language barriers.
• A high level of copywriting and strong one-to-many communication skills.
• Ability to plan content delivery and accommodate product deadlines and processes.
• Strong experience working with various stakeholders of a game’s team on strategic-level discussions.
• General experience with live streaming on Twitch or YouTube.
• Native or close to native level of English.

Benefits

• Remote first company culture.
• Flexible work hours to support a personal work-life balance.
• Weekly remote Embodiment@Work breathing and workout exercises.
• Online language classes: English, German, French, Spanish etc.
• Working in a multicultural environment with people from over 30 different countries.
• Flat hierarchies with an open-door policy.