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Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience GS-07: One year of specialized experience equivalent to the GS-06 grade level in the Federal service which includes: 1) Counseling patients on available health insurance benefit options; AND 2) Utilizing an automated database to facilitate quality patient care. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Specialized Experience GS-08: One year of specialized experience equivalent to the GS-07 grade level in the Federal service which includes: 1) Counseling patients on available health insurance benefit options; 2) Maintaining formal documentation process for tracking actions and problem resolution in regards to patient's insurance claims; AND 3) Utilizing an automated database to facilitate quality patient care. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

Specialized Experience GS-09: One year of specialized experience equivalent to the GS-08 grade level in the Federal service which includes: 1) Counseling patients on available health insurance benefit options; 2) Maintaining formal documentation process for tracking actions and problem resolution in regards to patient's insurance claims; 3) Utilizing knowledge of hospital policies and procedures to clarify and answer a variety of health insurance questions; AND 4) Utilizing an automated database to facilitate quality patient care. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08)

You will be evaluated on the basis of your level of competency in the following areas:

• Customer Service (Clerical/Technical)
• Oral Communication
• Patient Rapport and Healthcare Advocacy
• Writing