Content Specialist

BlaBlaCar · France

Company

BlaBlaCar

Location

France

Type

Full Time

Job Description

About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission
As a Content Specialist, you help ensure our members have an enriching and trustworthy experience by creating customer support content that helps millions of our community members every day. Within the Community Relations department you will be reporting directly to our Content Manager and will be part of the Content team composed of two additional Content Specialists. You’ll cover content for various BlaBlaCar products, including Bus, Carpool, and Daily, among others.



Your responsibilities
  • Content creation: research, plan, and produce source content in English for support channels like the Help Centre and agent templates. This includes understanding requests through research or meetings and determining which content updates are necessary.
  • Localization management: ensure that the content is adapted to the markets’ specificities and coordinate the localization with the local content owners
  • Content implementation: manage and implement content updates across multiple platforms and tools, such as Salesforce Service Cloud, Jira, and Google Suite


    • Your qualifications
  • You have strong communication skills in English (written and verbal)
  • You have a comprehensive understanding of our products and their operational workflows
  • You are detail oriented, structured and organized 
  • You are resourceful and can adapt quickly, especially to various tools
  • You have a previous experience in content writing 
  • Nice to have: Familiarity with tools such as Salesforce, Jira, or content localization platforms
  • Nice to have: Experience working in a fast-paced, international tech environment


    • What we have to offer
  • Full remote possible in the country of employment
  • 4 additional weeks on top of legal maternity leaves
  • Financial support for home office equipmentLocal meal plan & public transport policy
  • Relocation package and visa supportFree unlimited carpooling & bus rides
  • Personal growth via trainings, mentorship, and internal mobility programs
  • Employee Stock ownership plan
  • Regular team building events
  • Mental health support through Moka.care
  • 1 day off per year to test our product
  • 1 day per year for social engagements with non-profits


    • Interested in joining the ride?
  • a 45-min video-call with our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions;
  • a fully remote exercise to evaluate your technical skills;
  • a 60-min video-call with Laura Garde, our Head of Ops Excellence – Customer Support, and Morgane Hugues, Content Specialist, to review your exercise and to give you more insights into the role and discuss further your background

    • Explore More

    community-based travel app Jobs full remote work Jobs financial support Jobs employee stock ownership Jobs fast-paced international tech environment Jobs More Jobs at BlaBlaCar Jobs in France
    Apply Now

    Date Posted

    11/25/2024

    Views

    0

    Back to Job Listings Add To Job List Company Profile View Company Reviews
    Positive
    Subjectivity Score: 0.8

    Similar Jobs

    Staff Software Engineer - Malt

    Views in the last 30 days - 0

    Malt a leading European freelance marketplace seeks a Staff Software Engineer to contribute to their techdriven platform The role involves shaping tec...

    View Details

    Staff Software Engineer - Malt

    Views in the last 30 days - 0

    This job posting highlights Malts mission to transform work through innovative technology emphasizing their inclusive culture technical leadership opp...

    View Details

    Manager - Accounting Circle - Circle

    Views in the last 30 days - 0

    Circle is seeking an experienced accountant to support international financial operations emphasizing transparency innovation and compliance The role ...

    View Details

    VP Engineering - Finary

    Views in the last 30 days - 0

    Finary aims to revolutionize personal finance with a mission to empower users Theyve grown to 600k users and secured 25M in funding The company seeks ...

    View Details

    Big Data Solutions Architect (Professional Services) - Databricks

    Views in the last 30 days - 0

    This job description outlines a Big Data Solutions Architect role involving client collaboration on data challenges using Databricks technical project...

    View Details

    New Business Account Executive - GitLab

    Views in the last 30 days - 0

    This role involves driving netnew customer acquisition and expanding GitLabs market presence through strategic sales efforts requiring expertise in B2...

    View Details