Team: General
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Content Strategy - REMOTE. In this role, you will be pivotal in enhancing customer experiences through effective content strategies across various digital platforms. Your responsibility will include managing and inspiring a diverse team of content professionals to innovate and establish high-quality standards. You'll partner with multiple departments to align content with user needs, ensuring a seamless integration of AI-powered solutions. Your leadership will drive product adoption and trust among customers while promoting a positive digital interaction landscape.
Accountabilities
Manage a new team including content strategists, learning experience designers, and conversation designers.Shape and execute the content strategy for AI-powered customer experiences.Develop a clear vision for how content meets user needs and supports business goals.Establish frameworks and governance for UX content and conversation design.Integrate content early in the product development process across teams.Design conversational experiences that enhance trust and context-awareness.Create efficient operating rhythms for high-quality content decisions.Utilize customer insights and research to prioritize content strategies.Ensure consistency across various customer journeys and interaction models.Translate stakeholder needs into actionable plans and outcomes.Promote accessibility and inclusivity in all content experiences.Enhance methods and tools for effective content design and delivery.Requirements
12+ years of experience in content strategy, UX writing, or related fields.5+ years of management experience leading content strategy teams.Experience in designing agentic or conversational user experiences.Proficiency with AI tools for content creation and management.Expertise in content design principles and customer-centered writing.Ability to influence cross-functional teams and drive alignment.Strong skills in systems thinking across multi-channel user journeys.Excellent storytelling and communication capabilities.Experience with metrics-analysis to enhance content efficacy.Commitment to accessibility and inclusive content practices.Bachelor's degree in a relevant field or equivalent experience.Benefits
Competitive salary and performance-based bonuses.Flexible work arrangements and remote work environment.Professional development opportunities and training.Health and wellness benefits.Generous time off and vacation policies.Inclusive and diverse workplace culture.Access to cutting-edge tools and technologies.Collaborative and innovative team atmosphere.