Contract: Talent Program Manager, Marketplace Success

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
This is an engagement through Upwork's Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork's business. Our HWS team members are located all over the world.
Work/Project Scope:

• Act as a trusted advisor to the client to help ensure the best outcome for the clients' jobs
• Meet with and collaborate with hiring managers and executives from Fortune 1000 companies
• Establish and maintain ongoing customer relationships with multiple hiring managers across multiple client companies
• Proactively supervise customer activity and provide insights and solutions to our clients and our internal teams to improve outcomes
• Encourage increased adoption of Upwork through a consultative sales process.
• Respond to changes in client activity, coordinating with a dedicated team of sourcers, customer support reps, and Account Managers to ensure the client has everything they need to grow their business on Upwork
• Plan and complete outbound client communications and service client inbound requests
• Identify and capitalize on revenue-generating opportunities coming from clients in your portfolio
• Actively solicit and respond to feedback from clients
• Cultivate strong cross-functional partnerships within the Marketplace Success Team and across the Marketplace Business Unit
• Identify opportunities for program optimization and communicate them to your manager

Must Haves (Required Skills):

• Excellent client-facing, interpersonal skills are a must.
• Must be able to persuade and influence.
• Must be able to maintain trust and relationships with clients over time.
• Must be comfortable tracking KPIs/metrics and responding as needed
• Experience working in any of the following disciplines: Customer Success, Recruiting, Account Management, Project/Program Management or Customer Support (supervisor/lead level or higher)
• Must feel comfortable working with leaders of all levels.

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
#LI-HP1
To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice