Contractor Systems Engineer

Hero Digital is looking for a IT Systems Administrator to join the team. In this role we are looking for you to bring your skills to the table and lend your positive attitude and dedication to innovation and collaboration. This is a 3 month contract with the possibility of extension. 

What you'll do

• Administer and respond to support channels (Help Desk, email, Slack) and reply to user requests in a timely manner.
• Ensure optimal performance and security of company network, server and client computer and telecommunications.
• Provide your expert technical guidance and support for the development or troubleshooting of existing systems.
• Assist with the review and enforcement of IT policies and procedures, and proactive reporting and auditing of server and network access
• Contribute to the selection, prototyping, and implementation of 3rd party software and cloud-based services.
• Roll out new system solutions and integrations based on company initiatives.
• Ongoing support of internal IT infrastructure
• Documentation of standards and procedures
• Strong troubleshooting skills

Who You Are

We are seeking a capable Systems Administrator; that means you will need:

• Experience with systems planning, security principles, and general software management methodologies.
• Experience documenting system’s design specifications including installation instructions, troubleshooting, monitoring, and security requirements.
• Experience in SSO and SAML platforms and providers
• Good interpersonal, analytical, multi-tasking, organizing and prioritization skills.
• Knowledge of standard security methodologies
• Ability to prioritize and manage multiple requests simultaneously in a dynamic, changing environment
• Reliable and competent
• Experience with MDM solutions such as Kandji and Kaseya a plus
• Familiarity with both Macs & PCs

All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status

We are Hero

At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience. 

We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey. 

Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth. 

We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other. 

Core Values:

• Perspective- We solve our clients’ hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
• Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
• Curiosity- We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
• Expertise- We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
• Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.

Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.