Coordinator, HR Service Delivery

Join VillageMD as a Human Resources Coordinator - Service Delivery to work remotely in the US.

Join the frontlines of today's healthcare transformation.

Why VillageMD?

At VillageMD, we're looking for a Human Resources Coordinator - Service Delivery to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

The Human Resources Coordinator - Service Delivery serves as a critical point of contact for employees, people leaders and HR partners to gather, input, and audit employee data and people processes. As an integral member of the HR Service Delivery team, the HR Services Coordinator has a key role driving critical and time-sensitive processes to ensure compliance and superior customer service.

How you can make a difference:

• Communicate with and resolve employee and manager inquiries to the HR Services inbox, serving as Tier 1 HR service delivery solution for daily issues/questions about standard HR processes
• Provide timely support for employee, business and HR partner requests regarding people processes, data requests, data entry, HRIS troubleshooting and standard reporting
• Administer and maintain employee records, recurring HR people processes, taking ownership of the data entry of people processes in VillageMD HRIS system, including but not limited to processing, auditing, and entering staff and transaction data while reviewing for accuracy and completeness
• Maintain tasks related to new hires and transfers – including but not limited to I-9 processing, memos, report tracking, compensation changes
• Maintain the Exit/Offboarding process – including but not limited to creating exit memos, answering basic questions, communicating with other departments to ensure timely and transparent coordination
• Ensure confidentiality of all Employee records in compliance with HIPPA and internal policies

Skills for success:

• A willingness to learn on your own and take initiative within a growth environment
• Strong research, writing, analytical and critical reasoning skills
• The ability multi-task and to be flexible in an ambiguous and dynamic environment
• Strong communication skills and ability to collaborate to achieve results
• Ability to gain trust through strong communication and doing what you say you will do

Experience to drive change:

• Bachelor’s degree or equivalent experience in HR shared services and HR systems
• Intermediate Microsoft Suite including Word and PowerPoint as well as advanced Excel, including ability to manipulate data using VLOOKUP and pivot tables
• Analytical skills, attention to detail, critical thinking, time management and the ability to problem solve in a logical manner
• Excellent customer service and communication skills, including ability to interact and effectively engage with internal and external vendors (both verbal and written)
• Experience with HRIS systems, including entering data, customizing fields, running reports, working with vendors

How you will thrive:

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture – how inclusion and diversity make the difference:

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

For Colorado Residents only: The target hiring compensation range for this role is $24.00 to $28.00. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. This role may be eligible for annual/quarterly bonus incentives (if applicable), and the selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan with company match.

Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Explore your future with VillageMD today.