Creative Director - UX Design

Company Description:

Merkle is a technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We are champions for meaningful progress and aim to be a force for good-for our people, our clients, the industry, and our society. We keep our people at the center, creating space for growth, understanding, and learning so they can grow. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building this culture within our teams makes us better collaborators and our clients, driving better outcomes for all. Merkle is an agency of dentsu.

Job Description:

Our product teams at Merkle are passionate about building products that directly affect people's lives. As a Creative Director of UX Design, you will lead the digital design arm of our client's digital experience. Reporting to the ECD, you will guide the brand's digital creative direction, partnering with internal and external teams to build the vision. The Creative Director will evolve strategy, design, and guidelines for all digitally branded programs. You will also creatively lead Customization, Personalization, and Loyalty programs. You will partner with teammates to guide an engaging digital experience and be the partner connecting digital creativity across the ecosystem.

Responsibilities

• Direct and inspire teams of art directors, designers, and writers to maximize and evolve UA's digital experience with the best consumer experience in mind.
• Guide consumer-centric, brand-right, engaging creative, and tactical application - from concept through high-quality output.
• Ensure the balance of Brand stewardship and Commercial needs.
• Achieve quality work that meets our goals while being distinctive in the industry -- guiding teams to the most robust solutions.
• Work with partners (Brand Creatives, Marketing, CI, CX, and UX/UI) to create impactful content and purposeful experiences.
• Mentor team members to grow and become the best creative version of themselves.
• Contribute to our creative culture and continue to refine our processes.
• Stay current with cultural landscapes and trends for relevancy and inspiration

Qualifications:

• Bachelor's degree in Design, Human-Computer Interaction, or equivalent practical experience.
• 7+ years of industry experience in a well-established design/creative role with agency experience.
• Mastery of interaction design (.com, cross-channel marketing, test and learn), information architecture, and user-centered design across channels, devices, and media, coupled with the ability to balance and translate business and user needs into opportunities shown through concepts
• Knowledge of marketing and design systems, and experiences, with conceptual and design abilities.
• Be well-versed in user-centered design methods and techniques
• Expert in design and prototyping tools - Figma, XD, Sketch, InVision, Illustrator, and Photoshop.
• Use data to make informed decisions and understand the Omni-Channel ecosystem and customer journeys.
• The ability to use creative and experience solving problems in an artful way.
• Digital Guru who blends art, commerce, and technology
• Able to rapid prototype and visualize thinking in real time
• Develop wireframes and prototypes around customer needs.

Additional Information:

The anticipated salary range for this position is $ 113,000 - $ 198,500 , based on multiple factors, including relevant experience and other job-related qualifications. Pay ranges in locations other than Colorado may differ based on labor market wage rates in those locations. A range of medical, dental, vision, 401(k) matching, paid time off, and other benefits also are available. For more information about dentsu benefits, please visit https://dentsubenefitsplus.com/

About dentsu international

Part of Dentsu Group, Dentsu International is a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Dentsu delivers people-focused solutions and services to drive better business and societal outcomes. This is delivered through five global leadership brands - Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Dentsu International's radically collaborative team of diverse creators unifies people, clients and capabilities through horizontal creativity to help clients create culture, change society, and invent the future.

Powered by 100% renewable energy, Dentsu International operates in over 145 markets worldwide with more than 46,000 dedicated specialists, and partners with 95 of the top 100 global advertisers.

www.dentsu.com

We are champions for meaningful progress and we strive to be a force for good-for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.