Credit & Collections Manager

Summary:
This position is responsible for Credit, Collections and Cash Applications processes for all Properties (Newspapers) owned by MediaNews Group or managed by MediaNews Group (Tribune Publishing and others). This includes, but is not limited to; customer credit analysis, Accounts Receivable (A/R) aging, collections activities, including initiating collection calls, enforcing credit policies, managing credit holds, applying cash to A/R accounts, and A/R write-offs.
What you will do:

• Communicate with remote locations. Collection activities will apply to locations nationally
• Act with a sense of urgency
• Work in a deadline-driven environment
• Foster strong relationships with field representatives in advertising and property Publishers
• Develop and implement best practices related to credit, collections and AR activities; reporting, communications, and team development
• Responsible for creating an environment and culture that fosters process improvement, high performance teams, employee growth, extraordinary customer service, and market-driven competitiveness in Credit and Collections
• Responsible for establishing productivity and quality performance measurements, monitoring performance against established goals, and coaching employees on process improvements
• Manage the daily Credit & Collections activities for assigned properties/regions/business units
• Owns and enforces all Credit & Collections policies, controls, processes and procedures
• Key contact for Sales personnel at field locations
• Point of escalation to resolve customer and sales disputes
• Perform hiring and ensure adequate training is completed for systems and collections processes
• Conduct monthly aging reviews with assigned team and business units
• Manage a team of collection specialists to ensure all are performing at their highest best use
• Ability to communicate technical problems to the appropriate IT staff for system functionality issues and resolution. Perform as the "subject matter expert" for BPS, Mactive, interfaces, software upgrades, testing, etc.
• Work to diffuse conflicts that may arise between collections and business units
• Foster communication and teamwork within, and across, other SSC departments
• Perform standard supervisory functions for assigned employees (performance reviews, training, counseling, etc.)
• Obtain proficiency in front end advertising systems and complete tasks assigned for adjustments, credit over-rides, or credit releases
• Provide exemplary customer service to all internal and external customer
• Coordinate integration of new Properties into the Shared Services Center

What you will bring:

• Ability to read and comprehend written instructions (including process, policy and procedures manuals), correspondence and financial documents
• Proficient in legibly writing and organizing correspondence
• Demonstrated ability to deliver verbal and written communications efficiently and effectively to all levels within an organization
• Must be able to resolve and negotiate
• Accounting process and controls knowledge
• Self-initiative, good interpersonal skills and diplomacy, attention to detail, collaboration skills, customer-focused
• Process improvement focused
• The minimum education required to be considered for this position is a Bachelor's Degree
• Seven (7) years related Credit and Collections experience
• Four to five (4-5) years of supervisory experience

Who we are:
At MediaNews Group, our employees are our greatest asset. MediaNews Group (MNG) was established in 1985 and has over 4,000 employees nationwide including subsidiaries and other corporate affiliates. There are more than 100 different brands within our portfolio. In addition to our print products, we are a client-centric digital organization that brings scale, precision, and sophistication to digital marketing. Leveraging the belief that people matter as much as technology, our suite of products, including Adtaxi, helps advertisers solve complex marketing challenges with custom, performance-driven solutions. Readers turn to us for all the news and information that matters to them nationwide. Adtaxi is an exclusive program with the ability to reach 196M or 95% of the U.S. wired population that was established in 2010. Learn more at www.medianewsgroup.com.
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