Culture Program Manager

Overview

The Edge + Platform Health + Standards Engineering team is hiring a Culture Program Manager to drive and support our Microsoft Quality Culture program. The program aims to empower every Microsoft team and employee to deliver high-quality products and services for our customers. At Microsoft, we know that customer trust depends on our ability to reliably support a broad set of mission critical workloads. Retaining, growing, and acquiring Azure customers depends on our cloud's resiliency and reliability. The program has evolved and scaled in alignment with organizational priorities, customer needs, and Microsoft's all-up quality strategy. Our focus on Quality Key Results and Quality Critical Services has allowed the organization to learn and scale quality improvements for all services through the development and adherence to common engineering systems standards. The Quality Culture Program directly supports these technical and operational investments by driving behavior change and enabling strategic culture transformation. The Microsoft Quality Culture Program is designed around four strategic pillars - Quality Stars Program, Quality Council, Quality Core Priority, and Quality Training and Q-talks during the days of Learning.

The Culture Program Manager (PM) will lead will manage the Quality Culture Program and work closely with our Quality Champs community and Quality Council to evolve the program. The Culture PM will seek feedback from quality leaders to ensure charter is in alignment with FY quality priorities and OKRs and continue to improve operations of Quality Stars Program through quarterly retrospective feedback from quality leaders and program participants. The Culture PM will also conduct retrospective analysis on the impact of the Quality Culture Program elements and develop and implement change management plans if needed and/or to further evolve and scale the footprint and impact of the program.

If you want to play a leadership role in one of the fastest growing cloud businesses, this may be the role for you. Are you excited about working with key technical leadership and helping build cross-boundary teams? Are you passionate about people and culture and how to connect leaders and teams together? Are you able to translate business priorities and complexities into actionable outcomes? The Edge + Platform (E+P) Health and Standards provides end to end health systems for Cloud and Edge that enable 1st and 3rd party customers to efficiently operate and provide high quality experiences with their apps, services, and infrastructure. The holistic top-down and bottom-up design of the Quality Culture Program empowers every member of our team to contribute to our culture transformation.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As a Culture Program Manager, you will be responsible for the following:

• Lead will manage the Quality Culture Program
• work closely with our Quality Champs community and Quality Council to evolve the program.
• Seek feedback from quality leaders to ensure charter is in alignment with FY quality priorities and OKRs and continue to improve operations of Quality Stars Program through quarterly retrospective feedback from quality leaders and program participants.
• Conduct retrospective analysis on the impact of the Quality Culture Program elements and develop and implement change management plans if needed and/or to further evolve and scale the footprint and impact of the program.
• Embody our Culture and Values

Qualifications

Required Qualifications

• Bachelor's Degree AND 4+ years work experience in program management, project/process management, process improvement
  • OR equivalent experience.
• 4+years' experience working with engineering, HR, operations, and stakeholders.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 4+years' experience working with engineering, HR, operations, and stakeholders.
• Proven track record for identifying gaps and opportunities and implementing plans successfully.
• Effective communication skills, both written and verbal.
• Experience writing and communicating with executives.
• Cross-functional project management and collaboration skills.
• Proven ability to respectfully influence, motivate, negotiate, collaborate, and partner with multiple stakeholders across all levels of authority and leadership.
• Ability to translate ideas into clear, high impact communications.
• Ability to excel in a fast paced, highly matrixed, ambiguous business environment.
• Demonstrate a high level of integrity to do the right thing, with high executive presence.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 11, 2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.