Customer Application Specialist

Job Description

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Want more information on Agilent? Check out www.agilent.com!

As a Customer Application Specialist (CAS) in the Europe Sales - Diagnostics & Genomics group you support that journey helping our customers in the Pathology laboratories. We provide timely and high-quality diagnoses within the cancer diagnostic setting, through trusted answers and insights that advance the quality of life. We are passionate to lead, win and grow as One Agilent in a culture in which we encourage feedback, recognise our successes, and continuously develop ourselves.

This is an exciting opportunity to work in a field-based role, focusing on Belgium and the Southern part of the Netherlands, within the Diagnostics and Genomics (DGG) Division of Agilent as a member of the BNL Customer Application Specialist team, supporting Field Sales in the Pathology & Healthcare setting.

In this role you will be required to:

• Provide in-field pre-sales technical support to BeNeLux Sales Representatives to ensure high value sales are progressed, including Customer Facing Team technical visits, on-site demonstrations, workshops, and tender support.
• Provide post-sales support to the customer, including onsite instrument and product training, validation support, optimisation / adaptation of products to customers’ needs, troubleshooting, ongoing technical support and customer care.
• Collaborate, support and act as backup when required the Diagnostic Technical Support Team / Remote
• Attend internal meetings and product trainings
• Report time for onsite visits and administrative tasks
• Be the face of Agilent by ensuring global policies and standard processes are adopted and followed. On top, help build customer relationships and maintain customer satisfaction and loyalty

Qualifications

• University degree in Life Sciences, Biomedical Science, Biology, Biochemistry, Molecular Biology or equivalent field
• Proficient experience within pathology workflow, H&E staining, special stains, Immunohistochemistry and ISH
• Fluent Dutch, French and English skills
• Experience with troubleshooting and problem solving is an advantage
• Happy to regularly travel up to 80%, primarily within Belgium, but travel throughout the Southern part of the Netherlands may also be required

On a personal level, you are results-driven, self-motivated and organised who possess a high level of drive and initiative. You are also friendly, sociable and enjoy working with others as a great teammate.

We offer:

• Competitive compensation and benefits package (yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)
• Exciting projects in a dynamic collaborative team grounded on an agile culture
• Career development opportunities in an international company
• Work-Life-Balance is encouraged
• Permanent contract in a fast-growing global company

Please upload your CV in English.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Sales