Customer Education Manager

What You'll Do: 

• Build a scalable library of self-serve resources: video walkthroughs written guides quick-reference cards and interactive tutorials as well as help update and maintain our customer-facing knowledge base.
• Develop role-specific training paths for attorneys paralegals and legal operations leads.
• Adopt a consultative approach to customer processes and workflows to help firms seamlessly incorporate Eve into their firm. 
• Run live training webinars for new and existing customers.
• Track engagement with educational content and connect it to product adoption and health metrics.
• Conduct customer calls to answer product questions and drive solutions to any customer concerns and help close gaps for customers who might be getting stuck on their Eve journey.
• Translate customer learning patterns into structured product feedback for the Engineering and Product teams.
• Work with Product to create in-app guidance and contextual help as new features ship.

What We're Looking For:

• 3+ years in customer education customer onboarding customer success or a closely related role at a SaaS company.
• Experience building training programs and content libraries not just maintaining them.
• Strong written communication: you can take something complicated and make it clear without losing accuracy.
• Comfortable running live training and webinars with customers.
• Data-oriented: you track what you build and use results to improve it.

Preferred Qualifications:

• Experience in legal tech legal operations or working directly with law firms.
• Familiarity with LMS platforms
• Instructional design background or formal training in adult learning.
• Experience at an early-stage company where you had to build before you could scale.

What We Do

Eve Legal is pioneering the future of legal technology by focusing on AI-driven solutions that empower plaintiff-side law firms. With a robust platform designed for efficiency and effectiveness Eve leverages artificial intelligence to streamline case analysis enhance decision-making and optimize client outcomes. Our mission centers on providing attorneys with the tools needed to stay competitive and navigate the legal landscape effectively especially in an era where demands on legal professionals continue to grow. Eve’s commitment to innovation is evident in their focus on speed scalability and reliability. The platform supports legal teams in managing high caseloads with fewer resources reducing the time spent on routine tasks and enhancing the ability to focus on high-impact work. Through deep industry insights and a user-centric approach Eve is setting a new standard in legal tech by combining technical excellence with a nuanced understanding of the plaintiff-side practice needs. With a core belief in elevating legal practices through visionary tools Eve is committed to reshaping the way legal professionals serve their clients improving access to justice and fostering a more efficient legal ecosystem.

Why Work With Us

You’ll join a high-performing team that thrives on collaboration grit and innovation. We value excellence visionary thinking and elevation as we tackle ambitious goals. Enjoy a supportive growth-oriented environment with a robust benefits package where everyone’s contributions are valued and real impact in legal tech is made together.

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