Customer Education Manager

We’re hiring a Customer Education Manager to own strategy and execution for Customer Education at Jellyfish.

You’ll be a team of one responsible for setting the education roadmap with Product and Success and building and running the programs that drive adoption—Academy content webinars in‑app and CSM-led education plays.

• Strategy & Roadmap: Define the 12–18 month Customer Education roadmap aligned to Jellyfish product launches AI capabilities and key customer personas and prioritize where education moves the needle most.

• Personalized Education at Scale: Design persona- and use-case-based journeys that can be lightly tailored by account/segment break content into modular assets (short lessons clips tours job aids) that can be reused across Academy in-app Help Center and campaigns and explore and apply AI-enabled workflows for personalization.

• Program & Content Delivery: Own the full lifecycle for priority programs and assets (discovery → outline → build → launch → iterate) and create and maintain Jellyfish Academy courses and paths for core use cases and personas live education (webinars workshops) that CSMs can reuse (decks scripts recordings) and in-app and “just in time” learning in partnership with Product and PMM (tours checklists callouts).

• Cross-Functional Partnership: Partner with Product and PMM on launches and roadmap to decide which features and workflows need formal education support partner with CS and Support to mine common questions and adoption blockers and turn them into scalable learning experiences and equip CSMs and IEs with reusable assets and plays so they can personalize the last mile without reinventing content every time.

• Measurement & Iteration: Define and track core education KPIs and use data and feedback to decide what to improve retire or double down on and to inform the next iteration of the roadmap.

• Operational Excellence (Team of One): Own the education tool stack (LMS authoring/video tools in‑app guidance) and lightweight processes for course creation and updates and pull in internal SMEs or contractors for spikes in production while keeping standards narrative and final quality with you.

• 5–8+ years in Customer Education Instructional Design Product Education or a similar B2B SaaS role including program ownership not just content production.

• Demonstrated ability to be both a strategic owner and hands-on builder in a lean team-of-one environment.

• Strong instructional design and storytelling skills for technical and analytics-heavy topics (engineering workflows metrics AI features).

• Experience designing for multiple formats: self-paced courses webinars workshops in‑app guidance and CSM-led enablement.

• Comfort working cross-functionally with Product CS Support and Marketing and ability to synthesize stakeholder input into focused learner-centered programs.

• A data- and outcome-oriented mindset; you care less about content volume and more about what changes for customers and CSMs.

Nice to have

• Experience with LMS and authoring tools (for example Articulate 360) and video tools (for example Camtasia Vidyard).

• Background in Developer Tools and the software engineering industry.

A list of job experiences and qualification requirements is great but humility a performance-driven attitude and a team-player approach are most important to us. We love to have fun and win in the process. We only hire people who have a passion for building great companies in an environment where a sense of humor is a must.

Occasional travel may be required.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Let’s talk about us!
This is all about you but you want to know a little about us. Jellyfish enables leaders to effectively build AI-integrated engineering teams align engineering decisions with business initiatives and deliver the right software efficiently and on time. AI tools alone won’t transform your org—Jellyfish shows you what’s working what’s not and how to build high-performing teams that know how to use AI the right way.

What We Do

Jellyfish is the leading Software Engineering Intelligence Platform helping more than 500 companies including DraftKings Keller Williams and Blue Yonder leverage Al to transform how they build software. By turning fragmented data into context-rich guidance Jellyfish enables better decision-making across Al use adoption planning developer experience and delivery so R&D teams can deliver stronger business outcomes.

Why Work With Us

Are you fueled by innovation and energized by challenges? At Jellyfish every day is a chance to make an impact and do the work that matters most. We solve meaningful challenges that shape how engineering organizations operate. We are committed to cultivating a Jellyverse where everyone can do their best work creating a place where we all thrive.

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