Customer Engagement Manager (NDA Experience Required)
Job Description
Where we work
Ontra’s hybrid workplace allows for employees to choose their own adventure: remote, in-office, or a blend of both!
Available remote locations: United States (AZ, CA, CO, CT, FL, GA, IL, MA, MD, MN, NC, NJ, NV, NY, OR, PA, TN, TX, UT, VA, WA), Hong Kong, Singapore, United Kingdom.
Current offices: Austin, Chicago, London, New York City, San Francisco.
Please note that we currently hire exclusively in the remote and office locations listed above and select jobs may have more specific location requirements.
About the opportunity
Ontra is seeking a Customer Engagement Manager (CEM) to join our rapidly growing company. The CEM will be a key player on the Account Management team, supporting the team’s customer-facing responsibilities. This person will manage the onboarding process for customers, respond to day-to-day customer and attorney needs, assist with initiatives to grow customer relationships, and work cross functionally with other departments within Ontra. Over time, CEMs will also manage and grow their own accounts.
The CEM will report directly to a U.S.-based Managing Director, and can be located in any of our U.S. locations, with a preference for candidates on the West Coast.*
What you’ll do
- Account Onboarding: lead new project-based and enterprise customers from the initial onboarding call to full engagementÂ
- Process Design: design and implement custom processes for new engagements in response to specific customer needs
- Account Management & Development: work with account managers on customer outreach strategies to ensure customer satisfaction and drive new revenue opportunities
- Attorney Support: work with the attorney engagement team to support the Ontra attorney community, ensuring that the attorneys remain happy and engaged
- Cross Collaboration: partner with Ontra’s engineering, product, sales, marketing, and finance teams to support account management goals
What you’ll bring
- Experience: J.D. or 2+ years of corporate paralegal experience, with NDA experience required
- Legal interest: demonstrated interest in contract or transactional law, with the ability to speak the legal languageÂ
- Writing: must have excellent professional writing skills and email etiquette
- Diligence and attention to detail: effective project management and consistent delivery of timely, high-quality work
- Process-oriented: enjoys designing, refining, and executing complex processes
- Interpersonal skills: ability to empathize with both clients and attorneys, collaborate effectively with different personalities, and grow relationships
- Self-directed: an ability to manage yourself with little oversight or direction
About Ontra
Ontra, the global leader in Contract Automation and Intelligence, combines AI-enabled software with a global network of highly-trained lawyers to offer a comprehensive solution for recurring legal workflows. By streamlining repetitive legal processes and transforming contracts into structured data, Ontra lowers costs, improves quality, and reduces turnaround times. Ontra is headquartered in San Francisco, with global operations across North America, Europe, and Asia. Learn more at www.ontra.ai.
Our benefits
- Opportunity to participate in one of Ontra’s unit-based compensation programsÂ
- Medical, dental, and vision insurance base plans at no additional cost
- Employer-sponsored retirement plans
- Hybrid/remote work flexibility & WFH budget (equivalent of $1K USD)
- Annual professional development stipend (equivalent of $2K USD)
- 4 months of parental leave (52 weeks for UK employees)
- Unlimited vacation
- Twice-weekly lunch perk
- And much more!
Inclusivity
Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Pay transparency
Ontra publishes salary ranges on our salary board here: http://bit.ly/3UjAOE3, which currently includes estimated annual cash salary ranges for candidates based in Colorado and New York City, in accordance with applicable laws and regulations.
Ontra leverages current market data to determine compensation, so posted figures are subject to change as new market data becomes available.
Ontra factors in your location when benchmarking compensation for most roles. If you are not located in Colorado or New York City and have been selected to participate in our interview process, we encourage you to speak with your recruiter about compensation for the role during an initial conversation.
In addition to cash salary, the total compensation package Ontra offers includes unit-based compensation (if applicable). Certain roles in our sales and account management departments may also be eligible to receive variable compensation or commission.
Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
#LI-Remote
Date Posted
02/23/2023
Views
27
Similar Jobs
Customer Experience Associate New Req - Koala Health
Views in the last 30 days - 0
Koala Health seeks passionate customer service professionals to join their missiondriven team offering competitive pay benefits and a supportive work ...
View DetailsSenior Design Manager (Infrastructure) - Canonical
Views in the last 30 days - 0
Canonical a leading opensource provider seeks a Senior Design Manager to drive innovation in cloud and AI technologies The role offers remote work glo...
View DetailsProduct Manager Wallet SDKs - Startale
Views in the last 30 days - 0
The text describes a job alert system where applicants must mention UNSELFISH and use a specific tag to demonstrate they read the post It explains the...
View DetailsSenior Product Designer - Org & Security - Typeform
Views in the last 30 days - 0
This job description outlines a role in developing an intelligent contact management system with AI capabilities The position involves designing user ...
View DetailsExecutive Director Patient Advocacy - Kyverna Therapeutics
Views in the last 30 days - 0
Kyverna Therapeutics is seeking an Executive Director for Patient Advocacy to lead initiatives in autoimmune disease treatment The role involves build...
View DetailsMedical Affairs Writer Contract - Kyverna Therapeutics
Views in the last 30 days - 0
Kyverna Therapeutics seeks a Medical Affairs Writer to develop scientific publications and communications for cell therapy innovations The role requir...
View Details