Customer Engineering Manager, Google Cloud

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 3 years of experience managing a technical team in a cloud computing environment, or equivalent experience in a similar customer facing role.

Preferred qualifications:

• MBA or Master's degree in Computer Science.
• Experience serving in the capacity of a pre-sales, customer-facing field engineering manager with the ability to build a trusted relationship with internal teams and external customers.
• Knowledge of Big Data, PaaS, SaaS, IaaS, public cloud, and related industry and technical concepts.
• Working knowledge of application development platforms and related technologies (i.e. retail technology).
• Ability to craft a compelling message and tailor it for a given audience and mix deep technical expertise with simple, everyday language to deliver a story that is memorable and useful.
• Passionate about ongoing technology trends and innovations.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering Manager, you will lead a team of engineers who engage with business prospects, discover and assess customer requirements, prepare and present demonstrations of Google's Cloud services, and address and overcome technical objections that arise throughout the business process. You will work cross-functionally with our product, support, engineering, and sales teams.

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $139,000-$220,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Collaborate with Sales and Customer Engineering (CE) management to determine proper staffing levels to support business goals, establish job requisitions, assemble candidate pool, and lead interview team to fill open positions.
• Organize, train, and equip the CE team; assess CE team's go-to-market readiness, identify gaps in CE preparedness, and build plans to ensure the CE team is properly trained and equipped to perform in support of annualized business goals.
• Work with Google Cloud Sales team leadership to identify, qualify, and prioritize coverage for business opportunities, and participate in periodic opportunity review meetings providing insight into how to best secure technical success.
• Work with the sales account team, customer support, product management, customer solutions, and engineering to resolve product problems affecting customer satisfaction.
• Travel up to 50% of the time.