Customer Experience Program Manager

The Azure Customer Experience (CXP) Program Management Office (PMO) is looking for a Senior Program Manager who will directly interact with Azure customers and partners through a community program, which fuels product improvements that help drive Azure product team roadmaps.
The role: The PMO orchestrates holistic customer care through exceptional engineering engagements and feedback-driven insights in order to innovate the customer experience and increase end-to-end customer success . The Feedback and Intake team is part of the Azure Customer Experience (# AzCXP ) org, and leads the intake process across CXP engineering, Customer Success Unit (CSU) , and the Field.
We are looking for a Senior Program Manager who brings leadership, teamwork, positive attitude, and engineering execution excellence to our customer-focused team. You have an interest in community engagement and are creative with finding ways to engage membership while keeping product stakeholders invested. You will partner with teams to help drive the Azure Connection Program (ACP) community .ResponsibilitiesAs a business leader for the ACP team, your areas of responsibilities will be to:

• Drive a Non-Disclosure Agreement (NDA) Azure community program that helps to solidify feedback into Azure engineering
• Lead community engagement initiatives to deepen both Product Team and Customer/Partner engagements
• Partner with key groups within Azure Engineering to help drive awareness to the community
• Support in the running of private previews, webcasts, and primary research initiatives
• Deliver key customer and business insights to Azure engineering
• Help to support Product Group research projects
• Run community-based calls in partnership with engineering
• Drive and test new business growth models to expand ACP such as ACP-as-a-platform
• Led business management and operational rhythms supporting ACP and Product Teams

QualificationsRequired/Minimum Qualifications

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field
• 4+ Years of experience running community-based programs.

Additional or Preferred Qualifications

• 8+ years' experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• Real day-to-day customer-facing experience and empathy.
• Results driven and adaptable; thrives in a fast-paced ambiguous environment.
• Interest in contributing to a diverse and inclusive team; demonstrated ability to have fun.
• Strategic mindset with ability to drive execution with excellence.
• Proven experience running programs, webcasts, and community groups.
• Strong communication and collaboration skills to effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries.
• Take initiative and lead in a fast-paced environment, while balancing multiple demands and shifting priorities.
• Inquisitive, analytical, and always learning.
• Solid planning, organizational skills, and exceptional attention to detail
• Cloud familiarity

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive up to 10 paid holidays, accrue up to 15 paid vacation days, and receive up to 80 hours paid sick time (front-loaded) per calendar year.
Our commitment to pay equity
We are committed to the principle of pay equity - paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )
Understanding roles at Microsoft
The top of this page displays the role for which the base pay ranges apply - Customer Experience Program Mgmt IC4.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts - the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role - a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
#AzCXP #AzureCXP
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