Customer Implementation Specialist

• Analyze and map relationships between NAICS ISO SIC NCCI and other insurance-specific classification frameworks to support underwriting rating eligibility and product logic.
• Identify common operational exposure and risk characteristics that tie together disparate classification standards.
• Create and maintain authoritative mapping documentation decision rationales and supporting artifacts for internal and external use.
• Translate real-world business descriptions into accurate industry classifications across multiple standards.
• Assess edge cases where businesses do not cleanly align to a single class code and recommend defensible classification approaches.
• Serve as a subject-matter expert when working with carriers bureaus vendors and partners on classification logic and alignment.
• Persuasively communicate classification rationale especially in scenarios involving disagreement regulatory sensitivity or underwriting impact.
• Facilitate working sessions to align classification approaches and gain consensus across organizations with differing incentives or interpretations.
• Advanced ability to synthesize multiple classification systems and identify shared risk exposure and operational attributes.
• Strong data analysis and documentation skills including the ability to clearly articulate "why" behind classification decisions.
• Comfort working with structured data APIs schemas or rule-based systems that consume classification inputs.
• Strong understanding of how classification decisions impact underwriting appetite pricing coverage eligibility and regulatory compliance.
• Ability to balance theoretical classification definitions with practical insurance outcomes.

• 5+ years of experience in the insurance industry preferably in Commercial Lines Workers' Compensation or Small Business insurance.
• Hands-on experience working with NAICS ISO SIC and/or NCCI class codes in underwriting rating analytics or product design contexts.
• Exposure to carrier underwriting guidelines eligibility rules or bureau filings where classification accuracy is critical.
• Experience interpreting real-world business operations (e.g. mixed operations ancillary services multiple revenue streams) for insurance purposes.
• Prior experience in roles such as Business Analyst Product Analyst Underwriting Analyst or Insurance Data Analyst.

• Experience working directly with insurance carriers carrier partners or third-party data providers.
• Familiarity with regulatory or compliance considerations related to classification and rating.
• Experience supporting API-driven or data-platform products where classification logic is embedded in automated decisioning.

• Medical Dental and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

What We Do

Transforming the insurance industry is ambitious we know. That’s why at Applied we’re building a team that shows up every day ready to learn willing to try new things and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. At Applied we have a mission and a vision that guide us values that anchor us and a determination to achieve that propels us forward. We push the boundaries of innovation to solve the biggest challenges in insurance – helping us earn the title of indispensable partner from our customers. Our teammates show up as they are creating an authentic environment that fosters collaboration curiosity and connections – and one that doesn’t waste time on the unnecessary confines of corporate bureaucracy or hierarchy. No matter the role or title you have a voice at the table space to work hard and achieve and unending opportunities to be a great teammate.

Why Work With Us

Our commitment to you is simple: when you bring your best we promise you a place where amazing career moments are made possible.

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