Customer interface manager

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Customer Interface Manager in Eaton's electrical business, based in Xi'an, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.

What you'll do:

• Manage customer quality requirements and transfer them to the relevant departments at the company, to drive and ensure customer satisfaction
• Manage the quality related customer complaints using the 8D method, focusing on sustainable problem solving and fast response to customers
• Perform first verification of failure and plan the Failure Analysis with the relevant department
• Be the interface with different teams to drive customer protection, problem resolution and preventive activities
• Drive escalations regarding customer complaints for a fast resolution and customer protection
• Lead and take part of improvement projects to take quality performance and customer satisfaction to higher levels
• Create reports and dashboards to enable data analysis and improvement of product quality

Qualifications:

• Bachelor degree or above in a mechanical engineering or electric automatization, or similar industrial;
• At least 5 years' experience in manufacturing quality and customer service management;
• Technical working experience on quality problem solving in the industrial field; experiences with customer relationship management.

Skills:

• Excellent external quality report writing in English and verbal communication ability;
• Strong logic thinking, negotiation, and persuasion.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.