Customer Lifecycle Manager

SUMMARY  

We’re looking for a Customer Lifecycle Manager to join us in enhancing the value we deliver to our customers. In this role, you will report to the Senior Director of Customer Solutions & Experience Operations and work closely with a team of experts dedicated to optimizing the customer journey. As the Customer Lifecycle Specialist at Wiz, you will be responsible for managing all aspects of the customer lifecycle, from onboarding and renewals to support and expansion. You will collaborate with cross-functional teams, including Sales, Marketing, Product, and Support, to ensure our customers achieve their goals and derive maximum benefit from our cloud security solutions. Your role will involve driving strategic initiatives, analyzing customer data, and implementing process improvements to elevate the overall customer experience. 

 WHAT YOU’LL DO 

• Post-Sales Operations: Optimize the entire post-sales lifecycle, including onboarding, customer success, renewal processes, upsell opportunities, and support operations. Ensure seamless customer integration, proactive engagement, efficient support, and effective renewal and expansion strategies 

• Data Management and Reporting: Analyze customer data and operational metrics to monitor performance, identify trends, and provide actionable insights for improving customer engagement and retention 

• Process Improvement: Continuously assess and enhance operational processes and workflows related to the customer lifecycle, driving efficiencies and improving overall customer satisfaction 

WHAT YOU’LL BRING 
 

• Minimum of 8 years in post-sales operations roles, including customer success, professional services, renewals, and customer support 

• Proven experience in managing operational aspects of the customer lifecycle 

• Strong project management skills with a track record of optimizing operational processes 

• Excellent communication and interpersonal skills, with a focus on operational efficiency and customer satisfaction 

• Analytical skills with the ability to interpret data and drive operational improvements 

• Proficiency in CRM and customer support tools, with a preference for experience with Salesforce, ServiceNow, PlanHat & Kantata