Customer Onboarding Specialist

• Project & Process Management: Drive the end-to-end onboarding and project launch process proactively managing timelines and coordinating internal teams to ensure all client projects are executed with speed and precision.
• Technical Acumen: Serve as a product expert providing guidance on using our platform troubleshooting technical issues and ensuring our technology and content are configured for a flawless user experience.
• Customer Communication & Relationship Building: Act as the primary point of contact for clients gathering essential content simplifying technical concepts and resolving project roadblocks. You will be a trusted advisor who can influence decisions and ensure client satisfaction.
• Quality Assurance: Uphold the highest quality standards by meticulously proofreading reviewing designs and testing technology before any project launches.
• Problem-Solving & Adaptability: Proactively identify and resolve challenges to keep projects on track. You will apply your problem-solving skills to navigate complex client needs and technical issues demonstrating an ability to adapt as new technologies and challenges emerge.

• Experience: 2-4 years of experience in project management customer success or a related customer-facing role preferably in a technology or SaaS environment.
• Technical Proficiency: A strong ability to quickly learn new technology platforms understand interactive best practices and work with systems like CRM CMS and project management tools.
• Exceptional Communication: Proven ability to communicate complex information clearly and persuasively both verbally and in writing.
• Organizational Skills: Highly skilled in prioritizing tasks and managing a high volume of projects simultaneously while maintaining close attention to detail.
• Drive & Client Focus: A passionate results-oriented mindset with a track record of generating high levels of client satisfaction.
• Education: A bachelor's degree is preferred.

• Salary Disclosure for Colorado: salary of $59000 - $66000. Final offer amount is determined by factors including years and depth of candidate's experience certifications and skill set alignment to the job requirements
• 100% coverage of employee's health dental and vision insurance with basic plan
• Up to 12 weeks of paid parental leave
• Up to 18 days annually of PTO & 10 holidays per year
• Dog-friendly office
• 401(k) match up to 4 percent
• Annual stipend for personal growth through our Grow475 program
• On-site amenities including a professional fitness center flexible & modern workspace coffee bar happy hour taps & team member lounge

What We Do

Engrain’s mission is to fundamentally transform the way people find lease and manage property. A recognized leader in next-generation touring technology and map-based data visualization software Engrain’s advanced integrations and technical flexibility offer solutions for any real-estate technology stack.

Why Work With Us

Imagine a company that offers more than just a desk & a place to work. Our success is built upon a team of talented individuals working collaboratively in a refreshingly friendly environment. Open workspaces a casual dress code & resources dedicated to supporting employee's overall happiness & professional development.

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