Customer Relationship Manager - REMOTE

Jobgether · Michigan

Company

Jobgether

Location

Michigan

Type

Full Time

Job Description

Team: General

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will oversee the relationship and strategic management of significant mid-market accounts. Your focus will be on ensuring a positive customer experience from onboarding through to renewals, upselling, and cross-selling. You will play a pivotal role in driving customer retention and growth, applying a consultative approach to maximize value derived from the company's platform. Join a dynamic team committed to customer success and contributing to their business growth journey.

Accountabilities

  • Build and maintain strong relationships with key stakeholders within client accounts.
  • Own the entire post-sale lifecycle for assigned accounts, including timely contract renewals.
  • Identify and execute on opportunities for upselling and cross-selling across existing client portfolios.
  • Use client data and analytics to track account health and tailor strategies for customer success.
  • Work cross-functionally with sales, product, and support teams to address customer needs.
  • Act as the voice of the customer within the company to guide product and marketing strategies.
  • Requirements

  • 4-7 years of experience in customer success, account management, or client-facing sales roles.
  • Demonstrated ability to build long-lasting client relationships and provide value-added solutions.
  • Success in identifying upsell and cross-sell opportunities to drive revenue growth.
  • Ability to communicate effectively across all levels of an organization.
  • Proven track record of thriving in dynamic environments while managing multiple priorities.
  • Excellent collaboration skills to ensure a seamless client experience.
  • Benefits

  • Excellent healthcare package for you and your family.
  • Savings and investment opportunities with 401(k) match.
  • Unlimited Paid Time Off.
  • Paid Parental Leave.
  • Access to online legal services.
  • Financial planning services offered.
  • Discounted pet insurance.
  • Corporate benefit program with exclusive offers.
  • Health and wellness reimbursement program.
  • Travel discounts.
  • Educational resources for career and personal development.
  • Employee referral bonus program.
  • Opportunities for career growth in a merit-based company.
  • Apply Now

    Date Posted

    03/24/2026

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