Customer Renewal Specialist (Remote) (Fluent in Spanish/Portuguese)

Remote positions open to the US only.

The LATAM Customer Renewal Specialist is responsible for coordinating with SMB CSM’s and customers to provide pricing quotes for renewals, add-ons, and upsells and then successfully and efficiently close those opportunities.

Responsibilities:

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with SMB CSM’s to  strategize on renewals, add-ons and upsells for their customers to maximize bookings 
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms
• Employ pricing strategies that meet the Company’s standards, policies, and procedures
• Generate pricing quotes for renewals, add-ons, and upsells 
• Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Customer Success Regional Director to review
• Thoroughly and accurately complete the 6 month deal sheets in Salesforce for each opportunity 
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Company’s CRM

 Minimum Qualifications:

• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with Salesforce or other CRM preferred
• Spanish fluent (spoken and written), Portuguese is a plus.
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Previous sales or negotiation experience
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to work with minimal supervision
• Ability to build rapport with customers via phone, email and video conferencing 

The compensation for this position ranges from $75,000 - $80,000 including base, bonuses and commissions. For more details, click here. www.knowbe4.com/careers/know-your-pay/customer-success.