Customer Service Associate Bilingual

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Associate Bilingual in the United States.

This role is focused on delivering high-quality support to patients through inbound and outbound communications, ensuring clarity, empathy, and resolution in every interaction. You will serve as a key point of contact for billing-related inquiries, complaints, and financial assistance requests, helping patients navigate complex healthcare billing processes. Working in a fast-paced call center environment, you will use multiple systems to document interactions, resolve issues, and provide accurate information. The position requires strong communication skills and a patient-first mindset to ensure a positive service experience. You will also play an important role in supporting financial resolution options such as payment plans and assistance programs. This is a mission-driven environment where your work directly contributes to improving the patient experience in healthcare services.

• Handle inbound and outbound calls to support patients with billing inquiries, complaints, and financial requests
• Use multiple systems to research, document, and resolve patient billing issues accurately and efficiently
• Provide clear, empathetic, and patient-friendly communication through phone and electronic channels
• Assist patients in resolving financial responsibilities by collecting payments, setting up payment plans, or explaining assistance programs
• Ensure high performance in productivity, quality standards, and first contact resolution goals
• Collaborate within the Revenue Service Organization to ensure consistent and accurate service delivery
• Promote organizational mission, values, and service standards in all patient interactions
• Maintain accurate records of all customer interactions and resolutions

Requirements:

• Prior experience in customer service, collections, or a call center environment
• Strong communication and conflict resolution skills with a customer-first mindset
• Bilingual certification through Alta Language Testing (required)
• Basic computer literacy and familiarity with Microsoft Office tools
• Ability to adapt quickly in a fast-paced, high-volume environment
• Strong problem-solving, organizational, and negotiation skills
• Preferred: 2+ years of experience in customer service, collections, or healthcare billing environments
• Preferred: Basic understanding of medical billing and insurance processes
• Ability to demonstrate professionalism, empathy, and excellent customer service behaviors

Benefits:

• Competitive hourly pay range: $19.29 – $24.99 (based on experience)
• Comprehensive benefits package supporting physical, mental, and emotional well-being
• Healthcare coverage including medical, dental, and vision plans
• Paid time off and wellness-focused programs
• Retirement savings programs and financial wellness support
• Flexible and supportive work environment where applicable
• Employee wellness initiatives promoting healthy and balanced lifestyles
• Opportunity to grow within a mission-driven healthcare organization
• Structured training and development opportunities