Customer Service Manager

About the role:
The Customer Service Manager will play a key role in providing support for Correlation One’s training program customer service operations. The main medium for customer support will be email: this person will manage responses to customer and applicant incoming emails, via Correlation One’s customer service platform.

The ideal candidate will be a strong English communicator, able to execute on multiple requests in a timely manner. This person should stay organized and on-task. This is a part-time role to start (~20 hours a week) with a good salary and potential for growth. The role could develop into a full-time role, should you perform well.

Note: once you complete this short written submission, you will receive a link to complete an exercise, which is also part of the application for this role.

Job Responsibilities:

• Manage incoming email questions and needs, replying to all, using ZenDesk (Correlation One’s email response platform)
• Upkeep of frequently asked questions pages and compendiums to reflect current training offerings
• Create a friendly, professional learning environment by troubleshooting learner needs

Some skills we consider critical to the role: 

• Strong written English skills (you should be able to read and write fluently in professional English)
• Proactive approach, high attention to detail, and a quick learner
• Strong work ethic, ability to work well with minimal supervision
• Care for positive customer experiences and outcomes
• Preferred: Familiarity with ZenDesk
• Preferred: Familiarity with Slack and Zoom

About Correlation One:
AI is poised to be the biggest economic force in history. At Correlation One, we build technology solutions to help clients navigate the data talent market and promote our mission of making data science for all.

We believe that data literacy is the most important skill for the future of work and we believe the biggest unsolved problem in data is people. We promote data literacy through global data science competitions, rigorous data skills assessments, and enterprise-grade data science education. We have built the largest community of data science professionals in the world, including an expert community of 300,000+ data scientists. Our solutions are used by the most elite employers around the world in finance, technology, and the public sector including Citadel, Lyft, J.P. Morgan, Amazon, Johnson & Johnson, the government of Colombia, and more.

Correlation One is committed to promoting a more inclusive global AI ecosystem, including dedicated programs for advancing more women and people from underrepresented communities in data science. We offer competitive salary and healthcare coverage, as well as benefits. We are committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.