Job Description
UL Solutions is seeking a Customer Service Professional III to join our team in Bentonville AR. In this role you will manage and coordinate client accounts ensuring deadlines are met internal and external communication channels remain open and processes for handling work and generating technical reports are optimized. Working under general direction and established policies you will interact with ULS team members and clients to ensure smooth operations and client satisfaction.
RESPONSIBILITIES
- Receives inquiries from customers from various sources (phone and email) answers questions and/or resolves individual problems.
- Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home invoicing label and inspection etc. opening new projects and supporting a smooth communication between customers and UL departments.
- Collects customer product information identifies the industry that will perform work and communicates completion time commitments.
- Prioritizes customer needs determines any special requirements and obtains required information and samples to open the project.
- Organizes customer information by classifying and segmenting the customer entering new or updated information into database etc. using the Customer Relationship Management (CRM) system.
- Provides support for non-technical customer requests including questions/issues such as billing inquiries service requests and general UL information.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- This role may require lifting items weighing up to 25 pounds on an occasional basis with or without reasonable accommodation.
- Performs other duties as directed.
#LI-BW1 #LI-Hybrid
QUALIFICATIONS
- Higher Secondary Education (High School Diploma) or equivalent
- At least one year of customer service experience preferred
- Proficiency in Microsoft Office suite (Outlook Excel)
ABOUT US
A global leader in applied safety science UL Solutions (NYSE: ULS) transforms safety security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing inspection and certification services together with software products and advisory offerings that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate launch new products and services navigate global markets and complex supply chains and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
From life jackets to lawnmowers toys to televisions beauty and wellness vitamins and supplements we're involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world performing market surveillance auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe but their supply chains are using ethically and sustainably sourced materials. We build close relationships providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people's lives.
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What We Do
A global leader in applied safety science UL Solutions transforms safety security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing inspection and certification services together with software products and advisory offerings that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate launch new products and services navigate global markets and complex supply chains and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society and we are proud that our culture is centered on integrity collaboration inclusion and excellence.
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Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
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Date Posted
04/14/2026
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