Customer Service Rep

Please apply from a laptop or desktop .

Three things to DECIDE if contract work is for you:

What Omni looks for in INDEPENDENT Contractors:

Omni CAN ONLY accept registrations for this contract from GBAs who live in Mexico

Omni Platform Overview - Click to review BEFORE starting your registration to qualify!

Set your own schedule. Get paid. Enjoy the Gig life.

🏠 If you partner with us you’ll work from home providing customer service to Omni’s clients.

📞 You provide customer service over the phone.

🤑 You earn money by supporting Omni’s clients.

Overview

You will interact with customers primarily through inbound phone calls helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings average $5-$6 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Contractors:

💬 Good written and verbal communication skills in English and Spanish

✅ Experience with customer service

🧐 Attention to detail with good problem-solving skills

🤗 Friendly and helpful tone of voice

🙌 Self-motivated proactive and resourceful

👩‍💻 Good at using technology including computer applications and software.

Important Information

Technology & Equipment Requirements:

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟 Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳 Smart phone Android tablet or iPad is required for program work along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🚪 Quiet uninterrupted space

⌨️ Organized desk area

This is an opportunity specific to those providing service in Mexico.

Contractual Relationship : The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor or freelancer for the duration of your partnership with Omni. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. Upon receiving your contract you will be required to agree that you have no claim against Omni Interactions either under this agreement or otherwise for vacation pay statutory holiday pay sick leave retirement benefits contributions to the Mexican Social Security Institute (IMSS) worker’s compensation health or disability benefits overtime pay or any other employee benefits as required under Mexican labor laws or regulations.