Sr Services Manager 1 - Customer Contract Management

Job Description Summary

The Senior Contract Manager is a strategic role responsible for the end-to-end administration, management, and execution of contractual obligations across pre-award, project, warranty, and services phases. This role owns the creation, implementation, and continuous improvement of contract management processes and procedures at both the regional and global level to address organizational process gaps, including vendor recovery programs. The Senior Contract Manager leads contract analysis, change order management, claim mitigation, risk identification, and legal letter drafting to protect the organization’s commercial and legal interests. This role provides executive-level contractual guidance to commercial, operations, sourcing, and project teams, drives base contract language revisions, and establishes standardized frameworks to ensure consistency and best practices across the enterprise. The Senior Contract Manager manages relationships with key large customers, coordinates cross-functional resolution of complex contract disputes, and ensures compliance with organizational policies. The position requires a high degree of autonomy, executive-level commercial judgment, and the ability to shape business outcomes through proactive contract oversight, process innovation, and enterprise-wide risk management.

Job Description

Roles and Responsibilities

• Create, own, and continuously improve contract management processes and procedures at the regional level to identify and close process gaps, ensuring standardized and scalable practices across the organization
• Design and implement vendor recovery processes and procedures to maximize contractual recoveries from suppliers and subcontractors, tracking outcomes and refining strategies to improve recovery rates
• Manage and serve as the primary contract owner for key large customers, ensuring strategic alignment, proactive issue resolution, and long-term partnership development
• Lead claim mitigation efforts, identify emerging risks, and manage LD calculations and mitigation strategies across projects, warranty, and service contracts
• Provide strategic contractual guidance to teams across projects, services, and transactional business, including pre-award support, lessons learned integration, and contract strategy development
• Support base contract language revisions and support enterprise-wide procedures, playbooks, and frameworks to support best practices in contract management across regions
• Maintain all contract-related documentation including contracts, customer communications, performance reports, warranty summary trackers, and claims trackers, ensuring proper document retention across all phases
• Serve as a “radar” for potential litigation and compliance issues, providing litigation support and escalating risks as appropriate
• Serve as a subject matter expert and best practice resource for contract management, contributing to strategy and policy development and mentoring less experienced team members
• Coordinate cross-functionally with projects, legal, customer service, operations, field service, and commercial teams to ensure contractual alignment and customer satisfaction
• Champion continuous improvement initiatives across contract management functions, identifying process gaps and implementing solutions that drive measurable improvements in contract performance and risk mitigation
• Communicate complex contractual, commercial, and technical information to executive audiences and external stakeholders; influence strategic decisions and drive alignment across organizational and regional boundaries

Required Qualifications

• Bachelor's degree from an accredited university or college with at least 7 years of experience in operations, commercial, sales, contract management, or project management functions.

• Significant experience supporting project execution, contracts, and service agreements.

Desired Characteristics

Master’s degree preferred.

Strong oral and written communication skills.

Strong interpersonal and leadership skills.

Demonstrated ability to analyze and resolve problems.

Demonstrated ability to lead programs / projects.

Ability to document, plan, market, and execute programs.

Established project management skills.

Experience with contract claim mitigation, liquidated damages calculations, and risk management.

Familiarity with contract lifecycle management, including pre-award, execution, warranty, and services phases.

Additional Information

#LI-Remote - This is a remote position

Application Deadline:

For candidates applying to a U.S. based position, the pay range for this position is between $140,300.00 and $233,800.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on July 01, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.