Customer Service Representative

Company Description

About Us

We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon Shopify & Walmart. You can find out more about the company here https://dalstrong.com/.

Job Description

At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro our aim is to enhance the experience of our clients’ culinary creations.

This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented organized and self-motivated Customer Service Specialist located in the Americas Region we’d love to hear from you!

What You’ll Do!

• You will assist customers about product inquiries/concerns.

• You will make sure that customers are delighted and satisfied with their customer service interaction.

• You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.

Qualifications

Who You Are (Requirements)

• Fully fluent in English.

• Proven experience with Achieving Customer Service Excellence

• Experience working with Amazon within a customer service capacity

• Hard-working resourceful self-motivated detailed and responsible

• Passionate about helping others and the company succeed

• Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis

• Knowledgeable in MS Office Google Sheets Project Management tools

• Experience using Freshdesk (or similar) is a plus.

• Willingness to work for a single employer exclusively

• Capacity to work additional hours if needed 

Additional Information

What’s in it for YOU?

• Work/life balance. Flexible time-off holidays sick days and a fun remote start-up culture

• Free premium culinary products from our company

Ready to Meet Us?

For immediate response please go to our careers site

https://dalstrong.com/pages/career