Customer Service Representative

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a [Customer Service Representative] in [United States].

Join a fast-growing, innovation-driven environment focused on transforming the way critical information is exchanged across industries. In this fully remote role, you will serve as a key point of contact for customers, helping them navigate technical issues, optimize their experience, and receive timely, high-quality support. You’ll work closely with cross-functional teams while handling inbound inquiries through phone, chat, and email channels. This position is ideal for someone who thrives in a customer-centric setting, enjoys troubleshooting technical challenges, and values responsiveness and professionalism. With exposure to cutting-edge cloud and interoperability solutions, you’ll contribute directly to customer satisfaction and retention. The role also offers opportunities to expand your technical expertise while supporting meaningful digital transformation initiatives.

• Deliver exceptional customer service by responding to technical support requests via phone, email, and chat in a timely and professional manner
• Troubleshoot and resolve basic user-related technical issues, ensuring customer concerns are followed through to completion
• Support customer retention efforts by proactively addressing service-related concerns and identifying potential fraud or escalation risks
• Maintain accurate documentation of inbound and outbound interactions using CRM and internal systems
• Collaborate with team members to improve troubleshooting resources, workflows, and service quality
• Assist with additional support functions, including special projects, porting activities, and escalated customer cases
• Meet service level expectations while managing workload independently in a remote work environment
• Contribute feedback to supervisors regarding customer trends, training needs, and process improvements

Requirements:

• Minimum 2 years of experience in a customer technical support or inbound call center environment
• Proven ability to resolve technical issues over phone, email, and chat communication channels
• Strong verbal and written communication skills with a customer-first mindset
• Excellent troubleshooting and problem-solving abilities
• Experience using Salesforce or similar CRM platforms
• Ability to multitask, prioritize effectively, and work independently or collaboratively
• Comfortable working flexible hours and managing a high volume of customer interactions
• Reliable high-speed internet connection and ability to work remotely within the United States
• U.S. Citizenship or Green Card holder status may be required due to background screening and compliance obligations
• Additional experience with iOS, HTML, or government/public trust environments is considered a plus

Benefits:

• Fully remote work opportunity within the United States
• Competitive hourly compensation up to $17.87 – $28.85 USD
• Eligibility for overtime compensation where applicable
• Employee Stock Purchase Plan (ESPP)
• Paid vacation, sick leave, and company holidays
• Comprehensive healthcare and benefits package
• Opportunities for career growth within a rapidly evolving technology environment
• Exposure to innovative cloud, AI, and interoperability technologies
• Collaborative and inclusive remote work culture.