Customer Service Representative

What is a Customer Service Representative or Patient Advocate for IME Guards? A patient advocate for IME Guards will accompany a claimant (injury victim) during a medical appointment given by a doctor hired by a defense lawyer in a lawsuit. The appointments take place mostly in the Bronx, Westchester, Brooklyn, Queens and Manhattan. What qualities does a Patient Advocate possess? • Patient, empathetic, and passionately communicative; • Detail-oriented; • Punctual and professional; • Assertive but not contentious; Responsibilities • Meet the claimant at doctor’s office; • Make a detailed hand-written record of the IME; • Create a computerized report of the IME; and • Submit the report in a timely manner. Requirements • Strong communication and listening skills; • Proficient with Microsoft Word; • Customer orientation and ability to adapt/respond to different types of personalities; • High school diploma or higher; • Owns a car, not required but a big plus; and • Fluent Spanish is not required but a huge plus; Job Types: Full-time, Part-time Pay: $45.00 - $55.00 per hour Shift: • Day shift Work Location: In person