Customer Service Representative

Customer Service Representative Requirements • Minimum of 1 year of experience in customer service in a high volume, fast-paced environment (preferred) • You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email • You can work in a fast-paced environment where multitasking and organization skills are required • You pay attention to detail and have strong problem solving and decision-making skills • You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement • You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility • You have strong interpersonal, and communication skills • You have an interest in working with a hybrid model both on site and remote.Company Benefits • Long-term opportunity with a great chance of being hired permanently • Incredible company culture with great growth opportunities • Non-salesCustomer Service Representative Job Description Our client is seeking individuals to join their team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer service and support calls as well as data entry. Daily, this role will require you to: • Answer customer service phone calls and emails, and either resolve the issue or escalate the call to the next level. • Document records of customer interactions, transactions, and inquiries. • Provide resolution to any complaints and escalate, as necessary. • Refer unresolved customer issues to designated departments for further investigation. • Enter new customers in multiple software systems using submitted account paperwork. • Enter consumer refunds in a timely and accurate fashion. • Enter and track customer hardware service requests (RMA’s). Hybrid after Training • 3 days in the office • Monday & Friday from home • Tuesday-ThursdayonsiteinMalvern, PA#LI-KV1 #Rapidhire #RapidHire #LI-KV1 #ZR