Customer Service Representative (Korean & English)

The Customer Service Representative will be responsible for answering incoming calls and directing them to the appropriate personnel. Essential Duties and Responsibilities include the following: • Investigate and handle all customer inquiries regarding shipments, products, and complaints • Perform data entry and cash handling and relative notes • Investigates and resolves customer problems with deliveries • Make changes to or cancel orders/backorders • Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.) • Initiate file maintenance for corrections to computer’s customer file • Fill out forms, determine changes for service requested • Solicit sale of new or additional products • Handle customer complaints in a professional manner • Obtain customer feedback information • Enters new customer data and other sales data for current customers into computer database • Learn product selection to increase product knowledge and company offerings (different types, category location, etc.) • Maintain assigned work areas to ensure a presentable appearance for customers • Any other duty as assigned by your supervisor Qualifications: • Bilingual in English and Korean is required • Associate degree (A.A.) or equivalent; or 6 months to 1 year of related experience/training; or a combination of education and experience • Able to read and write simple instructions and correspondence; effectively communicate in one-on-one and small group settings • Able to perform basic math, including fractions, decimals, percentages, and interpret bar graphs • Able to follow clear written or verbal instructions and solve basic problems with limited variables in routine situations • Successful performance requires knowledge of contact management, database, spreadsheet, and word processing software Job Type: Full-time Pay: $20.00 - $30.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • Referral program • Vision insurance Education: • Associate (Required) Language: • Korean (Required) Ability to Commute: • Vernon, CA 90058 (Required) Work Location: In person