Customer Service Representative – Parts Department

At Bose Corporation we believe sound is the most powerful force on earth — and for over 60 years we have been a company built on innovation excellence and independence. Privately owned fiercely customer-focused and driven by our values we continue to lead industries and transform lives through sound. 

Today Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions we are shaping the future of audio technology automotive luxury and premium experiences. We invite you to join us in this transformation. 

McIntosh is seeking a Customer Service Representative for the Parts Department to support customers dealers and distributors with spare parts orders and inquiries. This role is responsible for receiving processing preparing and shipping replacement parts orders while providing professional and timely customer service by phone fax and email.

The ideal candidate is detail-oriented organized and comfortable working in a customer-facing environment. Familiarity with consumer home audio electronics electrical components or mechanical parts is a plus.

Key Responsibilities

• Receive and process incoming spare parts orders by phone fax and email.

• Assist customers dealers and distributors with replacement parts inquiries.

• Collect prepare package invoice and ship spare parts orders.

• Prepare shipping documents and ensure order accuracy.

• Provide timely and professional customer support regarding parts availability order status and related questions.

• Maintain accurate records files and order documentation.

• Support inventory control activities including tracking parts and assisting with stock accuracy.

• Communicate effectively with internal teams to resolve customer or order-related issues.

• Maintain a clean organized and efficient work area.

Qualifications

• High school diploma or equivalent required.

• 1–2 years of experience in customer service retail parts sales or a related field preferred.

• Strong verbal and written communication skills.

• Basic to intermediate computer skills including Microsoft Excel Word and Windows-based systems.

• Ability to accurately process orders and maintain detailed records.

• Strong organizational skills and attention to detail.

• Ability to work independently and as part of a team.

• Knowledge or familiarity with consumer home audio electronics is a plus.

• Familiarity with electrical and mechanical components is a plus.

Physical Requirements

• Ability to lift objects weighing up to 30 lbs.

• Ability to stand bend reach and handle parts and packages as needed.

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Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

What We Do

At Bose Corporation we’re powered by our legendary brands — Bose McIntosh and Sonus faber — bringing together more than 175 years of combined technical expertise craftsmanship and artistry. Founded by Dr. Amar Bose our company is driven by purpose and devoted to advancing what’s possible in audio — creating transformative experiences in the home on the go and on the road.

Why Work With Us

At Bose Corp. we’re united by a simple belief: sound is the most powerful force on earth. It moves us focuses us connects us. It’s why we exist to invent—advancing science and art—to deliver transformative experiences. Join us to invent what’s next—and unleash the power of sound together. Let’s Make Waves.

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