Job Description
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications we invite you to explore a career with us!
Your opportunity
On a global level assist in administering all global benefits plans programs policies and processes with a focus on US based plans. If you are an energetic self-motivated creative and organized individual who loves to learn and are looking to join a fast-paced and growing team this is the right opportunity for you.
What you'll do
- Assists with global benefits management including regulatory compliance and administration of benefits programs
- Proactively partners with key stakeholders in People Team (HR) Finance and Procurement
- Ensures benefits programs provide a positive employee experience with education and clear communication
- Serve as a first line subject matter expert for US employee benefits queries providing clear and accurate information
- Analyze benefits data prepare reports and provide insights to support decision-making and identify trends
- Understanding of US benefit management with an interest in expanding knowledge to other global regions in APJ and EMEA
- Experience with self-funding plan management in the US
- Experience with Workday Benefits module
- Experience assisting with time off ADA and leave programs (LOA)
This role requires
- Proficiency in Workday Benefits/HRIS
- Flexibility to work across different time zones to collaborate effectively with US EMEA and APJ stakeholders.
- Excellent customer service skills with an ability to understand and prioritize competing urgent requests
- Intermediate Excel skills
- Strong attention to detail
- Excellent verbal and written communication
- 2+ years of experience in Human Resources and/or Benefits management
Bonus points if you have
- Proficiency with Google Suite Jira Coupa
- Bachelor’s degree in business HR or related field
- Software and tech company experience preferred
- Ability to build collaborative relationships with key stakeholders
- Beginner consulting and analytical skills
- Experience assisting with benefits budget management in the US
- Experience in developing and delivering engaging benefits communications and educational materials
Please note that visa sponsorship is not available for this position.
#LI-GK1 #LI-Remote
The range below represents a reasonable estimate of pay for the listed position. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills qualifications and experience.
Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.
Our hiring process
In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant we will provide more information later in the application process.
Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Skills Required
- Proficiency in Workday Benefits/HRIS
- Flexibility to work across different time zones (US EMEA APJ)
- Excellent customer service skills with ability to prioritize urgent requests
- Intermediate Excel skills
- Strong attention to detail
- Excellent verbal and written communication
- 2+ years of experience in Human Resources and/or Benefits management
- Experience assisting with time off ADA and leave programs (LOA)
- Experience with self-funding plan management in the US
- Proficiency with Google Suite Jira Coupa
- Bachelor's degree in business HR or related field
- Software and tech company experience
- Ability to build collaborative relationships with key stakeholders
- Beginner consulting and analytical skills
- Experience assisting with benefits budget management in the US
- Experience developing and delivering benefits communications and educational materials
New Relic Compensation & Benefits Highlights
- Healthcare Strength—U.S. coverage includes comprehensive medical dental vision telehealth EAP mental‑health tools and disability supported by wellness stipends. Feedback suggests these offerings are a clear strength of the package.
- Parental & Family Support—Paid gender‑neutral parental leave and subsidized backup childcare are provided alongside family‑forming benefits such as fertility and adoption support. These supports are consistently highlighted as valuable for U.S. employees.
- Leave & Time Off Breadth—Flexible/unlimited PTO for exempt roles defined PTO for hourly roles paid holidays and volunteer time are explicitly outlined. Feedback suggests this breadth of time‑off options is a notable advantage.
New Relic Insights
What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic American Red Cross Domino’s GoTo Group Ryanair Topgolf and William Hill—run on New Relic to drive innovation improve reliability and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology unmatched career development and a true one-team environment where everyone is empowered to grow learn and contribute to our collective success.
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OnSite Workspace
We offer hybrid and remote work options which vary based on the specific role and team. Please check the requisition details and confirm the work arrangement with your recruiter.
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Date Posted
07/06/2026
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