customer service sales clerk

Work site environment

• Non-smoking
• Clean
• Business

Work setting

• Department store
• Urban area
• On-site customer service
• Hardware store
• Retail business
• Wholesalers
• Business services

Responsibilities

Tasks

• Accept cash, cheque, credit card or automatic debit payment
• Operate cash register
• Prepare sales, rental or leasing contracts
• Supervise staff (apprentices, stages hands, design team, etc.)
• Operate computerized inventory record keeping and re-ordering systems
• Provide advice about merchandise
• Advertise and/or promote products, sales or services
• Perform data entry
• Provide customer service
• Conduct sales transactions through Internet-based electronic commerce
• Estimate or quote prices, credit or contract terms, warranties and delivery dates
• Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
• Maintain sales records for inventory control
• Prepare merchandise for purchase, rental or lease
• Use sales forecasting software
• Supervise activities of other technical sales specialists
• Resolve product and service related problems
• Prepare and administer sales contracts
• Estimate costs of installing and maintaining equipment or service
• Consult with clients after sale to provide ongoing support
• Promote sales to existing clients
• Conduct sales transactions
• Identify and solicit potential clients
• Reach to clients after sale or signed contracts to provide ongoing support
• Review and adapt information regarding product innovations, competitors and market conditions
• Assess client’s needs and resources to recommend the appropriate goods or services
• Develop reports and proposals to illustrate benefits from use of good or service
• Deliver sales presentations
• MS Office
• Provide clients with presentations on the benefits and uses of goods or services

Supervision

• 1 to 2 people
• 3-4 people

Experience and specialization

Type of product

• Building materials (other than lumber)
• Industrial supplies

Computer and technology knowledge

• Spreadsheet
• MS Excel
• MS PowerPoint
• MS Word
• Electronic mail
• MS Outlook

Sales experience

• Electrical and electronic equipment
• Construction materials, tools and equipment

Additional information

Security and safety

• Criminal record check
• Reference required
• Credit check
• Driving record check (abstract)
• Confidential security clearance
• Basic security clearance

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Manual dexterity
• Attention to detail
• Bending, crouching, kneeling
• Handling heavy loads
• Physically demanding
• Repetitive tasks
• Ability to distinguish between colours
• Standing for extended periods
• Sitting
• Combination of sitting, standing, walking
• Hand-eye co-ordination

Weight handling

• Up to 23 kg (50 lbs)

Own tools/equipment

• Cellular phone

Personal suitability

• Adaptability
• Analytical
• Collaborative
• Efficiency
• Energetic
• Hardworking
• Outgoing
• Positive attitude
• Quick learner
• Time management
• Dependability
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Excellent oral communication
• Accurate
• Client focus
• Excellent written communication
• Initiative
• Ability to multitask
• Maturity
• Honesty

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Life insurance

Other benefits

• Free parking available
• Learning/training paid by employer
• Team building opportunities
• Parking available