Job Description

•    Responsible for setting individual performance objectives that align to the overall objectives of the team
•    Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management
•    Provide mentorship, guidance and career development to team members
•    Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement
•    Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data
•    Escalate issues that may affect delivery of work and business outcomes in a timely manner to management
•    Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
•    Identify actionable insights, suggest recommendations, and influence
•    Team strategy through effective communication