Customer Success AI Strategy & Agent Development Lead

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time actionable insights to physicians providing critical information about the right treatments for the right patients at the right time.

Position Summary

As the AI Strategy & Agent Development Lead you will serve as the technical architect and commercial partner for AI innovation within the Customer Success (CS) organization. This is a high-impact hybrid role requiring a rare blend of engineering execution and executive presence. You will lead the end-to-end process of agent development—from identifying high-value commercial opportunities to hands-on prompting and maintenance—while acting as the primary spokesperson for AI initiatives to leadership. You will be the bridge between technical "build" teams and the CS organization ensuring our AI roadmap directly solves for team capacity and physician needs.

Key Responsibilities

Commercial Partnership & Strategic Prioritization

• Workflow Auditing: Partner deeply with CS leads and the Commercial team to map complex workflows identifying pain points and high-value opportunities for AI agent intervention.

• Stakeholder Alignment: Lead executive-level presentations and conversations to explain the progress ROI and organizational impact of AI agent initiatives.

• Roadmap Strategy: Guide the prioritization of the AI roadmap by balancing technical feasibility with the most urgent needs of the CS and leadership teams.

• Change Management: Act as the face of AI transformation educating internal teams on how agents will augment their roles and improve the physician experience.

End-to-End Agent Development (The "Builder")

• Hands-on Implementation: Serve as the primary architect for agent development owning the end-to-end lifecycle including scoping hands-on prompt engineering and technical launch.

• Prompt Engineering: Expertly iterate on LLM prompting to ensure outputs meet the high standards of accuracy and tone required for clinical and commercial excellence.

• Cross-Functional Unblocking: Identify technical hurdles (data silos system syncs) and pull in Engineering Product or BI teams to provide the necessary infrastructure for your agents.

• System Integration: Collaborate with Lab data teams to ensure the "Unique Identifiers" (Primary Keys) are sound for agent logic across platforms.

Efficacy Validation & Maintenance

• "Ground Truth" Ownership: Establish the "Ground Truth" for every agent to prove to clinical and executive stakeholders that AI outputs are reliable and safe.

• Performance Monitoring: Proactively identify and mitigate "drift" (e.g. agents failing to recognize new assays) and partner with Engineering for long-term technical fixes.

• Success Metrics: Define and report on sophisticated KPIs—such as Deflection Rate CSAT and Capacity Reclaim—to quantify the commercial impact of your builds.

Qualifications

Education & Experience

• Education: Bachelor’s degree in Engineering Computer Science or a related technical field.

• Experience: 3–5 years in a technical strategy solutions engineering or AI development role.

• Leadership: Proven experience leading executive-level conversations and translating complex technical roadmaps for non-technical stakeholders.

Technical Skills

• The "Builder" Skillset: Demonstrated experience building and deploying AI agents or automated systems. Strong Prompt Engineering skills are essential.

• Data Mastery: Advanced SQL skills for data extraction and performance auditing; expertise in Excel/Google Sheets for complex modeling.

• Nice to Have: Direct experience with Salesforce (SFDC) or similar CRM architecture to understand how agents can best integrate with existing customer workflows.

Core Competencies

• Commercial Acumen: Ability to understand business drivers and identify how AI efficiency translates into growth and customer retention.

• Communication: Exceptional presentation skills; ability to command a room and influence senior leadership on technical investments.

Solution Mindset: A proactive approach to troubleshooting "Primary Key" or logic errors and finding technical workarounds.

#LI-DA1

Chi - $140000-190000

The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California Colorado New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits which may include incentive compensation restricted stock units medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. 

What We Do

We bring together one of the world’s largest libraries of multimodal clinical and molecular data with a robust suite of AI tools to help physicians personalize care in real time connect patients with therapies and clinical trials and enable partners to accelerate discovery and development of new treatments. With ~8 million de-identified research records and 350+ petabytes of data Tempus partners with more than half of U.S. oncologists and the majority of the top 20 global pharma companies. Our teams are pioneering work across oncology neurology psychiatry cardiology and beyond—transforming how care is delivered and therapies are developed. At Tempus every role contributes to our mission: to help each patient benefit from the experiences of those who came before. For more information visit tempus.com.

Why Work With Us

We’re looking for people who can change the world. People who question the status quo and refuse to shy away from tough problems. For builders who are never done building and the learners who are never done learning. Passionate individuals with undying curiosity who want to take on one of the greatest challenges humanity has ever faced—head on.

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