Customer Success Associate

It's with that in mind that Beyond is looking to add a Customer Success Associate to our growing team. Reporting to our Manager, Customer Success - Lighthouse, you will have the opportunity to work with our SMB customers and continue helping them get, grow and keep revenue. This is an exciting opportunity for someone with a solid grasp of customer success processes who’s looking to take their expertise to the next level. 

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Customer Success Associate, you'll be responsible for:

• Providing all post-implementation customer support during the customer lifecycle from product training to renewal
• Securing annual subscription renewals 
• Acting as the first point of contact for all SMB clients during the Training and Support phases of their journey with Beyond
• Performing regular check-ins with key stakeholders to ensure customer goals are being met
• Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers
• Iterating and improving the current offering to SMB clients - evaluate best practices and be a go-to resource for other teammates 
• Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue 
• Proactively manage relationships to ensure customer retention and to maintain overall customer health 
• Monitoring and reporting on the health and risk of accounts

So what kind of person are we looking for in this role? The person who will be successful in this role will be: 

• A Leader: You pride yourself on your ability to lead and motivate others. 
• Outgoing: You are enthusiastic, and confident in your ability to quickly connect with new people
• Curious: By nature you have a knack for learning the ins-and-outs of software
• Ambitious: You love going above and beyond for teammates and customers

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate: 

• 1+ years of relevant customer success experience in a SaaS environment 
• 1+ years of experience in a customer facing role for a US based company 
• Hands-on experience with product training to clients
• Strong communication skills - you have experience explaining technical concepts to customers in a professional and thoughtful manner 
• Experience being customer centric - you have the ability to understand customer pain points and genuine desire to help our customers resolve issues
• Experience working with software or the ability to learn a wide variety of tools

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with the Manager of the team.
• Complete an assignment relevant to the role and speak with 2 other managers. 
• Have a final interview with our Co-Founder & CTO.