Customer Success Associate

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRM on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

Our Customer Success Associates will be working closely with our Emerging Market accounts to cultivate usage, adoption and retention of Bloomerang and its integrations. Through the use of email, chat and phone calls, the CSA will respond to inbound requests regarding account related issues, questions, and overall strategy to encourage retention and improve the customer relationship.

What You Will Do

• Manage customer relationships through inbound tasks based on Bloomerang usage and non profit goals

• Full understanding of the Bloomerang CRM to help problem solve, strategize and give clear next steps for customer issues 

• Manage a high volume of email/chat requests about account related issues and know where to point the org to get their questions answered

• In depth understanding of Bloomerang’s internal departments to better serve the customer quickly and efficiently

• Prioritize outreach based on org needs, Bloomerang adoption and industry trends to ensure the right message goes to the right org at the right time

What You Need to Succeed

• 1 year of related work experience

• Beginning knowledge of Bloomerang CRM

• General knowledge of the non profit space

• Outstanding communication skills with a variety of customers and levels of technology knowledge, including developing and delivering presentations, written communication and engaging verbal communication to effectively establish & maintain credibility.

• Strong attention to detail, multi-tasking, problem solving and organizational skills.

• Ability to deal with high volume of requests, prioritize outreach, while still having the customer relationship at the forefront

Benefits

Health + Wellness

You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $50,000, plus incentive compensation. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.