Job Description
As a Customer Success Associate you will focus on the long term strategic relationship with our customers drive adoption and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team furthering personal development and team success is a top priority.
At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them
What You’ll Do:
- Identify target opportunities manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as but not limited to technical support escalations billing questions documentation/enablement requests to ensure a positive customer experience
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
- Act as an advisor to customers to ensure they’re leveraging the solution effectively
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
- Collaborate cross-functionally with internal Datadog teams (support product finance and legal)
Who You Are:
- Customer-minded always trying to provide the most value possible
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- A strong communicator (written and verbal) with excellent attention to detail
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
- 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success
- Passionate about building long term and lasting relationships
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development product training and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package and may include variable compensation. Actual compensation is based on factors such as the candidate's skills qualifications and experience. In addition Datadog offers a wide range of best in class comprehensive and inclusive employee benefits for this role including healthcare dental parental planning and mental health benefits a 401(k) plan and match paid time off fitness reimbursements and a discounted employee stock purchase plan.
About Datadog:
Datadog is the leading observability and security platform for the AI era providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications infrastructure data models and security into one place using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram LinkedIn and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy please visit Interviewing at Datadog AI Guidelines.
Skills Required
- 1+ years of experience in a customer account facing role
- Strong communication skills (written and verbal) with attention to detail
- Experience in negotiating contract terms and handling upsell/cross-sell
- Motivated by a career in sales and customer success
What the Team is Saying
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Datadog Compensation & Benefits Highlights
- Healthcare Strength—Comprehensive medical dental and vision coverage is paired with company-provided mental-health access and support for gender-affirming care. Fitness reimbursements in eligible locations further bolster wellbeing.
- Parental & Family Support—Fully paid gender-neutral parental leave and extensive family-forming benefits (adoption fertility preservation surrogacy) are highlighted. Childcare subsidies and pet-related support where eligible add practical family assistance.
- Equity Value & Accessibility—New-hire RSUs and an employee stock purchase plan at a discount provide broad ownership opportunities. Feedback suggests these equity programs meaningfully complement cash compensation in many roles.
Datadog Insights
What We Do
Datadog (NASDAQ: DDOG) is a global SaaS business delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation cloud migration and infrastructure monitoring of our customers' entire technology stacks. Built by engineers for engineers Datadog is used by organizations of all sizes across a wide range of industries. Together we champion professional development diversity of thought innovation and work excellence to empower continuous growth. Join the pack and become part of a collaborative pragmatic and thoughtful people-first community where we solve tough problems take smart risks and celebrate one another.
Why Work With Us
At Datadog we learn from and celebrate each other daily - each win is a team win. Datadogs solve tough problems innovate pragmatically and grow together. We promote from within provide mentorship and opportunities for career development and support our colleagues in the process. Best of all? We truly love what we do.
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Datadog Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them and their team.
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Date Posted
05/15/2026
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