Customer Success Director - N.A. East (Remote)

The Job in Short

Deliver strategic value to our enterprise customers through their entire relationship with Backbase by building a stronger operation. 

Meet the Job

In this role, you make a significant contribution by helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic insights. 

Day-to-day you are responsible for managing and motivating a dedicated Customer Success team, lead and drive transformation, growth and optimization strategies for the customers while becoming a trusted advisor consulting our customers on best practices. To ensure we stay ahead of the curve and bring the best solutions and programs to our customers, you will work closely with our developer teams on new innovations, product roadmap features, new solutions, market insights, solution adoption and implementations. You will also drive continuous improvement efforts to support our customers in the most efficient and cost-effective manner without losing track of contractual commitments and SLA’s. 

Overall you own all customer communication, new solution awareness, solution adoption and best practice evangelism. You will be measured on revenue growth, customer satisfaction, customer retention, and customer reference-ability. 

This is your chance to run (part of) a fintech business and have a real impact with your actions. 

How about You?You hold a Bachelor’s degree in a relevant field. MBA preferred.

• You hold a Bachelor’s degree in a relevant field. MBA preferred.
• You are a well-seasoned professional with proven senior account management experience (C-level Clients), in a digital, software or technology environment.
• Former teams describe you as a strong pragmatic leader bringing out the best in them.
• As a person you are motivated, goal oriented, persistent and a skilled negotiator with the proven track record of driving change with clients.