Customer Success Enablement Program Manager

Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge projects meetings and AI tools live side by side so work feels faster clearer and less fragmented. Millions of individuals small teams and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft humanity and building things that last — not just shipping the next feature but setting a standard for how modern teams (with humans and agents working together) think and execute.

You’ll be the first Enablement Program Manager embedded with Customer Success as we evolve our Customer Success team to be focused on deeper technical capabilities higher-impact customer engagement through AI workflow adoption & utilization and developing scalable and ongoing operating rhythms. In this role you’ll translate strategy into practical enablement: programs playbooks manager toolkits and training experiences that change behavior in the field. You’ll partner closely with CS leadership and cross-functional GTM stakeholders to ensure our CSMs feel confident capable and ready to deliver measurable outcomes for customers.

• Own the end-to-end enablement plan for the evolution of the CS role translating CS transformation priorities into a clear program roadmap (training certification manager activation reinforcement etc).

• Partner with CS leaders and frontline managers to diagnose performance gaps define the skills/behaviors that matter most and deliver enablement that drives adoption.

• Design and deliver ongoing and high-quality learning experiences (live sessions workshops self-serve modules in-the-flow resources) with strong facilitation and tight production.

• Build and maintain core CS enablement assets: playbooks talk tracks customer value narratives discovery guides success planning templates and objection handling.

• Establish measurement and feedback loops (readiness proficiency adoption and business impact) iterating based on data and field input.

• Orchestrate stakeholder alignment across Enablement RevOps Product Sales Support and CX to ensure messaging process and tooling changes land smoothly in the field.

• 7+ years in Enablement or a related GTM role (Customer Success Solutions Consulting Solutions Engineering Professional Services etc.).

• Proven ability to build and run enablement programs that drive behavior change (not just content creation) including reinforcement and measurement.

• Strong technical depth and comfortability building customer workflows.

• Strong stakeholder management: you can influence leaders partner deeply with managers and coordinate cross-functional contributors.

• Excellent facilitation and communication skills (written verbal and live training delivery) with high attention to detail.

• You don’t need to be an AI expert but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

• Experience supporting CS organizational redesigns (role changes new coverage models new operating cadences) and landing them through enablement.

• Familiarity with CS metrics and operating models (NRR/GRR retention drivers health scoring QBRs success planning) and how to connect enablement to outcomes.

• Experience using Notion and other AI tools

• Experience with learning platforms and enablement tooling (e.g. WorkRamp/LMS content hubs CRM integrations) and building scalable self-serve learning paths.

Notion is committed to providing highly competitive cash compensation equity and benefits. The compensation offered for this role will be based on multiple factors such as location the role’s scope and complexity and the candidate’s experience and expertise and may vary from the range provided below. For roles based in San Francisco or New York City the estimated base salary range for this role is $185000 - $215000 per year.

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You don’t need deep AI expertise for every role but we do expect every Notino to be intellectually curious drawn to tinkering and discovery and excited to use AI as a real collaborator in their work. For some roles AI fluency is a core requirement — when that’s the case we’ll make it explicit in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better move faster and build more creatively.

We hire talented and passionate people from a variety of backgrounds because we want our teams to reflect the wide diversity of our customers. If you’re excited about a role but your experience doesn’t align perfectly with every bullet point listed we still encourage you to apply.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories consistent with applicable federal state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please let your recruiter know.

What We Do

Notion blends your everyday work tools into one. Product roadmap? Company wiki? Meeting notes? With Notion they're all in one place and totally customizable to meet the needs of any workflow. It's the all-in-one workspace for you your team and your whole company. Mission: We humans are toolmakers by nature but most of us can't build or modify the software we use every day — arguably our most powerful tool. Here at Notion we're on a mission to make it possible for everyone to shape the tools that shape their lives.

Why Work With Us

Here at Notion our work shapes our culture and our culture inspires our work. We seek to hire creative toolmakers that want to be the best in their craft. If every employee is able to focus on being the best toolmaker in their craft we'll be able to achieve our mission of enabling the world to better solve its problems.

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