Customer Success Enablement Lead

Coda started with an observation: In a world full of applications, why do documents and spreadsheets still run everything? And why haven't they been meaningfully updated in over 50 years? Coda is a new doc that's familiar and flexible like the documents you're used to, but comes with building blocks you can combine to create docs as powerful as apps. It's a big product with an even bigger mission. And we need your help to spread the word! We're backed by some of the Valley's leading venture capitalists, and have assembled a world-class team across offices in San Francisco, Mountain View, and Seattle, and remote employees all over the US. In fact, all our jobs are open in any location across the US. Here's a quick overview of what we do.

Coda is looking for a Customer Success Enablement Lead. In this role, you will report directly to Coda's Head of Enablement. Customer Success is at the heart of what we do at Coda. We believe - strongly - that putting customers first and ensuring that they have a seamless and supported experience in their Coda journey is the key to our continued growth.

We are looking for someone who has a background in Customer Success and experience empowering others. In addition to technical know-how, we are looking for someone who will balance program ownership, communications, training, and reporting with strategic development of our overall go-to-market motions.

• Lead skills, product, and process enablement for both scaled and high-touch customer success teams

• Help develop key guides for onboarding, adoption, and expansion in Coda Customer accounts

• Inspect and improve CS tooling and processes to remove friction from workflows and increase valuable time spent with customers

• Partner with Sales and Success Leadership to inform the strategy for important programs and resource allocation

• Partner with cross-functional leaders to advocate for Customer Success team and develop a holistic perspective on how to improve customer impac

• Have 3+ years in sales or customer success

• Are passionate about Customer Success and developing scalable, repeatable processes to lead customer impact

• Want to be in the room where it happens, directly working on strategy for the broader customers organization

• Have experience developing compelling, measurable learning experiences for customer-facing teams

• Believe that process unlocks creativity

We are committed to providing highly competitive cash compensation, equity, and benefits. Check out our compensation philosophy. The compensation offered for this role will be based on multiple factors such as the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided: $140,000 - $200,000.

Starting on your first day of employment, Coda offers a wide range of benefits and perks that support eligible employees and their family members. Some of our benefits include:

• Medical, Dental, Vision and Life Insurance

• 401k

• Optional Remote or in-office work

• Commuter Benefits

• Cell & Internet Subsidy

• Lunch Subsidy

• Fitness Subsidy

• Parental Leave

• Annual Educational Stipend

At Coda, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Coda believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.