Customer Success Engineer

Are you looking for an opportunity where you can have a significant impact, surrounded by amazing people in a disruptive hyper growth business? 

Zscaler is seeking high-energy, technical professionals to drive increased solution adoption.  The role is hyper focused on pushing the envelope with existing customer base by delivering technical content focused on Zscaler Best practices with value realization in mind.

Duties and responsibilities

• Work collaboratively with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments.
• Engage with customers through technical 1:1 workshops and provide them technical recommendations related to their environment with the objective to increase their Value Realization.
• Present at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology.
• Deliver internal technical sessions  to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks.
• All while working cross functionally with Customer Success, Product, Engineering and Support teams.

• 4+ years of prior work experience in similar customer facing positions (e.g. Sales Engineer).
• Ability to frame and simplify content and messaging for various audiences: technical, management, executive
• Ability to understand technology (both at a high and low level) and translate to business implications, Drive value realization conversations.
• Ability to translate technical adoption gaps to clear actions for the customer while linking them to Value Realization impact.
• Strong written and verbal communication skills in English are required.
• Presentation, communication and meeting management skills
• Consultative nature
• Self-aware
• Self-Starter

Technical Expertise Required:   

• Good understanding of the Enterprise IT business
• Fundamental knowledge in 2 or more areas among the following:
• Internet and Routing Protocols such as: HTTP/S, TCP/IP, IPSEC, GRE, etc.
• Internet and Security technologies such as: SWG, Sandboxing, Firewalls, DLP, & VPNs.
• Authentication and SAML/Identity Provider (IdP) systems such as: LDAP, Microsoft Active Directory, SCIM, Okta, PingOne, etc.
• Web-based security and network infrastructure solutions, such as: NGFW, SSL/IPSec VPNs, & Firewalls.
• Traffic Forwarding and Policy Based Routing concepts.