Customer Success Engineer - Spanish Speaker
Job Description
Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what’s going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That’s why so many of the world’s leading global brands rely on Lakeside. And it’s how our customers see an average ROI of more than 250%.
Give everyone a better view.TM
The Role
As a Customer Success Engineer, you will provide best-in-class customer engagement while delivering highly technical solutions to our growing enterprise customer base in EMEA, ranging from Fortune 500 clients to government organizations. You will become a subject matter expert on Lakeside's proprietary solution, SysTrack, and develop best practices for implementation, configuration, and optimization of the tool for our customers, partners and other internal staff. We're looking for a ‘Techie that can talk’, a relentless problem solver with a high aptitude for learning technical solutions, who can build strong customer relationships and use business acumen that results in better product adoption and business outcomes. This is an exciting opportunity to be the frontline expert for a highly technical product and intelligent customer base.
What You'll Do
The core functions of this role include:
- Delivering both technical and business value to customers, utilising the Lakeside Velocity Framework and related materials
- Analyzing software, hardware and virtual platform configurations to deliver insights using Systrack data to assist the customer in their DEX Strategy
- Enabling customers to utilise Systrack to achieve their goals
- Developing mutually beneficial customer relationships with a high level of customer satisfaction and providing continuous engagement to ensure optimal adoption
- Collaborating with internal partners across Customer Success, Tech Support, Sales, Product and Engineering
What You'll Bring to Lakeside
The key requirements for this role include:
- 5 years of relevant work experience (Previous experience L3, Technical Analyst, Technical Consultant, Solutions Architect etc).
- Fluency in English and Spanish (required)
- Ability to quickly learn the SysTrack product suite to become a functional subject matter expert.
- Experience implementing technical product solutions to large enterprise customers
- Ability to troubleshoot & analyze software, hardware and virtual platform configurations
- Extensive knowledge of EUC technologies, including VMware, Citrix and Microsoft products.
- Good knowledge and experience of WinTel infrastructure, including Microsoft AD and related services.
- Experience of Digital Transformation projects
- Ability to build effective relationships at all levels of the customer organization and maintain a high level of customer satisfaction
- A functional understanding of SQL query language, Microsoft SQL Server administration, Powershell, and PowerBI are required
- Strong organization, written, and verbal communication skills
The following skills and experiences are a plus:
- Professional certifications in technologies from companies like Microsoft, VMware and Citrix such as MCP, MCSE, VCP
- Previous experience of DEX or monitoring tools
- Exposure to Software Asset Management, IT procurement, Security and Compliance Activities
Additional Details
- Location: Preference for candidates that are in commutable distance to London and willing to be onsite 1-2 days per week.
#LI-Hybrid #LI-LP1
Lakeside Software is committed to pursuing a diverse and talented team and offering an inclusive environment for all employees and candidates. As we expand our DE&I reach, we are particularly interested in receiving candidate applications from a broad spectrum of individuals, including women, historically marginalized groups, individuals with disabilities, members of the LGBTQIA+ community, veterans, and any other legally protected group. Lakeside is dedicated to providing equal access and opportunity, as well as reasonable accommodation, for individuals with disabilities in employment, its services, activities, and programs. Lakeside is an Equal Opportunity Employer and does not make hiring or employment decisions on any basis protected by applicable local, state, or federal laws or prohibited by Company policy. If reasonable accommodation is needed to participate in the job application or interview process, to perform required job functions, or to receive other benefits and privileges of employment, please contact accomodations@lakesidesoftware.com.
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Date Posted
12/09/2023
Views
19
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