Customer Success Intern

About the role:
As part of the Customer Success team, you will assist the team with their tasks, and you will be also involved in helping the management team to empower the organization.

• Calling customers for various reasons (follow-up, billing, welcoming them to NinjaOne)
• Preparing and sending administrative documents
• Learning how to use SalesForce and Dealhub as part of your daily tools
• Participating in the creation of our sales enablement framework (e.g. building our competitive intel tools, learning how to use the SPIN framework etc.)
• Creating presentations for internal and external use to improve communication and messaging
• Participating in customer meetings
• Working on streamlining our operations and enhancing coordination between departments (e.g. Billing, Product Marketing, Sales Ops, etc.) to achieve peak efficiency and elevate the overall customer experience
• Creating templates and e-mails that our team will be using in the communication with our partners
• Learning how to use SalesLoft
• Building and conducting questionnaires for our customer base
• Consistently work with the team managers to update our internal knowledge base and training material
• Other duties as needed

Location- Berlin, Germany
About you:

• Professionally proficient in English
• Eager to learn and discover
• Dynamic and adaptable
• Solution-orientated
• Great plus:
• Professionally proficient in German or French
• Prior usage/knowledge of SalesForce

About Us
NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.
What You'll Love

• Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
• Grow personally and professionally with one of the fastest growing companies
• Enjoy your lunch covered by NinjaOne 3 times/week at the office
• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with a curious, kind, international and intercultural workforce
• Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

Are you already interested? We would love to get to know you! Follow the link and submit your application. We can't wait to see you at NinjaOne.
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