Customer Success Manager

Gradient AI:    

Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry.  Founded in 2018, we have recently raised $20M from top Insurtech investors to continue fueling our growth.  Our software-as-a-service platform provides bias-free, data-driven insights, enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets.   

About the Role:  

We are searching for a Customer Success Manager to join our sales team. This person will be responsible for all phases of the client renewal process for all of our P&C clients. This person will handle all upselling, retention, and overall account growth for their book of business. This person will understand the customer’s business objectives, the technical components of our solutions, and utilize a deliberate sales methodology in achieving sales objectives.  

The successful candidate will have a deep network working within the P&C space, demonstrate enterprise software customer success expertise, and a desire to build relationships. 

Key Responsibilities: 

• The customer success manager will work closely with our Sales Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made 
• Build and sustain customer relationships while driving the adoption and expansion of the Gradient AI platform in order to exceed our revenue goals 
• Lead all aspects of the renewal process including new business development, client research, objection handling, demoing, closing, and follow up 
• Craft compelling statements of work and pricing proposals 
• Master our value proposition today and as the competitive landscape evolves 
• Hit, achieve, and exceed monthly and annual sales targets 

Qualifications:   

• 5+ years of enterprise software customer success experience  
• Experience working in the P&C claims space is a must 
• Solid track record managing and developing customer relationships 
• Solid negotiation and presentation skills; experience running technical demos & ability to demonstrate ROI through the use of technology 
• Prior experience working with C-level executives 
• Ability to work in a self-driven manner within a fast-paced, collaborative environment 

What We Offer:  

• A fun, team-oriented startup culture.  
• Generous stock options - we all get to own a piece of what we’re building.  
• Unlimited vacation days.  
• Flexible schedule that supports working from home.  
• Full benefits package including medical, dental, vision, 401k, and more.  
• Ample opportunities to learn and take on new responsibilities. 

 We are an equal opportunity employer